Master Plumbers Heating & Cooling

We moved to North Carolina from Maryland in December 2015. We like the house we purchased. However, it’s a Money Pit. The house is 22 years old and had four previous owners that never performed maintenance on anything in this house. My father passed away in 2005. He was a Plumber/Steamfitter well-known in his Union for teaching and being the best at installation & diagnostics. So when it was time to pick a company close to his perfection, we looked and chose VERY CAREFULLY. The ONLY company that met all the requirements we had was Master Plumbers. Master Plumbers has helped us repair & replace plumbing & HVAC in our home.

Last year, in 2022, they replaced the Heat Pump upstairs. They brought us into the new ENERGY EFFICIENT & CLIMATE FRIENDLY era. The system installed uses less of our Solar Energy(Electric) and Cools/Heats the upstairs’ substantially better. We worked with two technicians, Joel, who helped us decide what we needed, and Terry who installed the system with his team. Both were friendly, professional, and knowledgeable and took the time to explain everything thoroughly to us.

This year, 2023, we have a plumbing issue. This issue seems to have been going on for a while. I had been warning something wasn’t right. The others would look at it and think a plunger 🪠 will fix it. Now it’s fun saying “I TOLD YOU SO.” Brandon and Chase came out to take a look and see if it was something that was an easy fix. As with anything in this Money Pit, it wasn’t such an easy fix. I knew it wouldn’t be the minute I saw all the water in the crawl space. It was a clog and a clog that was causing quite the damage. Brandon was thorough in going over options A, B, & C. A was the most expensive, and B & C was lesser. The only thing Insurance Companies pay for is damage caused by the leak, NOT the actual leak, nor the repair of the leak. We chose Option A because it offered upgrades that bring us into the ENERGY EFFICIENT & CLIMATE FRIENDLY era. The house has a water softener installed, but it has never worked. Option A included finally having a working water softener. Now, we have the No-Salt Conditioner by EasyWater. We had thought about getting another BULKY Water Softener, but this NEW device doesn’t even compare to those ancient, bulky things. It’s the size of a gaming console, hangs on the wall in the crawl space, and has no bulky tank involved. Jeff repaired the piping and cleared out the clog on Friday. Monday, he had Travis with him to install the new water softener and finish up anything left over from Friday. They answered all my questions and explained everything to me in detail. I ALWAYS ask a lot of questions. Everybody should be aware of how everything works in their home.

Last, we decided today, April 26,2023, to have the other toilets replaced in the house. Jeff’s here already installing them.

Most companies want to say this is broke, and it will cost this to fix. Master Plumbers is NOT that kind of company. It’s hard to find a committed company that takes the time to explain what’s broken, how it broke, how to fix it, and always the dreadful, how much it will cost to repair or replace. MASTER PLUMBERS has always been here to help us replace & repair this Money Pit.

To describe Master Plumbers quickly, I would say:

Friendly,
Fast,
Prompt,
Professional,
Thorough,
Fair Cost

We have a downstairs Heat Pump that will need replacing soon, and we will use MASTER PLUMBERS. We also use them for Spring & Fall Maintenance. Maintenance of your HVAC systems is crucial if you want them to last. MASTER PLUMBERS has low-cost maintenance plans.

If anyone can afford this company, more power to ya. $90.00 to drive up your driveway then to just LOOK at your problem ,boom almost $400.00 without fixing anything. God help your checkbook when they replace parts and actual labor.

Great customer service.They worked on tracking down a freon leak in my HVac system and then repaired it, cleaned the compressor unit which was full of the Freon oil and then replaced all the Freon and repressurized the system. Thoroughly went over the repairs that were done and the contract for payments. Several payment options were offered.

Terry and his assistant Jorge were very professional and down to earth. They completed the maintenance on my AC unit and gave me some good options for future maintenance.

The technicians showed up on time and performed a service check on our heating system. Terry and his partner (forgot his name) were professional and courteous. They explained what they did and found in a way that was easily understood. I would recommend using Master Plumbers Heating and Cooling for your HVAC needs.

Adam and Jorge were prompt, professional and thorough. I have no problem paying a premium price for exemplary service. Master Plumbers and Heating is top notch.

The company called ahead to tell me the tech would arrive within 30min and he was there in about 10 min or less. Brandon was very professional and experienced. Gave me an estimate in a timely manner and explained every detail of each optional repair. He wasn’t pushy and showed no haste to my decision. He even asked if I had time constraints with the repair, which was nice. The repair itself was top notch and he provided pictures of before and after.
I live in Kernersville now, and even though they helped me out in Greensboro, I wouldn’t mind using them again.

Performed my HVAC inspection and did a timely, thorough job of it. Found a problem capacitor and replaced it on the spot. Very reassuring to have a trustworthy service.

We cannot say enough nice things about Tim. There is a negative review on this page that does not describe our experience at all. He was extremely professional and informative. He went through our service contracts thoroughly and spoke to us about our units. We look forward to seeing Master Plumbers and Tim in the future.

Tune up on HVAC units. Very personable and knowledgeable. Fair pricing on services. Finally sign up as a member. It’s a good value.