Crossfield Heating & Air Conditioning

The crew showed up on time and ready to work. They were as quiet as they could be and worked very well together. They were respectful of the property and all cleanup was done before they left. They explained everything to me and made sure I was aware of what was done. They were courteous and I could not have asked for a better install of a new furnace and a/c unit. I will tell all my friends of what great service we had!
Thank You!

Kudos to a crew that is intent on customer satisfaction! They arrived exactly on time!

Gentlemen: Rob S., Todd R., Steve S. & Matt S., were indeed excellent representatives of your establishment. I am a typical homeowner, full of questions regarding the installation process that was undertaken in our home. My curiosity was not only satisfied, but was accomplished with full regard for the elderly individual person that was asking. Never was a disparaging word uttered regarding the company they were employed by, to the contrary, it was gratifying to hear words that extolled their privilege of employment.

I found it very pleasant to converse with many within your organization. Jordan was very informative and courteous when he first visited our home, informing us of programs that we were unaware of, as well as, assisting us through the maze of applications. When Joe arrived to perform the energy audit, we felt very comfortable with his exuberance to satisfy our questions.

Melissa was not only pleasant to converse with, but has wealth of understanding as regrading the needs of prospective clients. Cathy proved to be extremely helpful regarding follow-up information we felt we required.

All in all, being first time clients of Crossfield HVAC,
we have enjoyed a very pleasurable experience and we look forward to a continuing relationship we your organization.

Terrance S. Goodman

Todd, Chris, and Brian came to install our new furnace and ac unit and they did an incredible job. They were professional, kind, and knowledgeable. They worked together as a team to complete the work in a timely manner. They made sure that we understood the equipment and how to work the thermostat. They were also very kind to my two young boys who felt the need to say hi to them every time they walked by. When they were done working, they cleaned everything up and you couldn’t even tell they had been there working.

My 18 year-old air conditioner died 2 days before my husband passed away from cancer. As my furnace was 27 years old I decided to get both units replaced. I compared Crossfield to one other major Rochester installer and Crossfield was better on price and warranty. The team of Rob, Duain, Harry, Eric and Jason got both units installed in one day which was great. They were very patient with me to explain how everything worked as that was formerly taken care of by my husband and I was anxious about the whole thing. They allowed me to take notes and ask a lot of questions which I really appreciated.

Eric and Steve and the rest of the team were great with the install from start to finish. They were very professional and efficient and were able to get a new HVAC system installed in a day and a half. We have a newborn and when our sales guy Mark found out, they were able to get the install scheduled for the following week. We are so grateful for Crossfield.

Our experience with Crossfield was exceptional. They replaced our furnace and air conditioning unit at a cost that was better than their competitors. Harry, Rob, and Mike who handled the installation were extremely professional, friendly, and made sure that everything was cleaned up before they left. Our sales consultant Mark Stevens was also extremely helpful. Overall great experience.

Todd R.& Mike S. arrived on time to install our new Trane heat pump, A/C unit.
They completed the installation of the new HVAC unit complete with thermostat in a timely manner. Reviewed the new setup with me, which was incredibly helpful! Family and the pets all love chilling in the A/C with our new Trane heat pump and A/C unit!! Thanks again fellas

We knew when our A/C acted up this summer we would have to move up our plans to replace our furnace, A/C and water heater. It’s a large investment and it was important to us to be educated and time was of the essence. It’s been super hot! Mark, our Salesman, was very informative, provided detailed quotes, and very responsive. He helped us figure out how to manage through the hottest of hot days leading up to our install. We can’t thank him enough for all he did to make this process easy for us. One the day of the install he provided an overview of what we were getting and details we talked about during the sale to ensure the crew and all were aligned. That started our day with confidence.

We had Mike S., Rob S., Chris C., and Steve S. working here on our install as a team. Each and everyone one of them were professional and respectful from the beginning to the end. The old equipment was removed and within a short period of time it all disappeared. We didn’t even notice it get picked up. The job site was well organized and managed. We even had a downpour and they managed to work through that. The basement was left like it was found and it was really appreciated. Rob S. and Mike S. walked us through details about usage and the final paperwork. The whole process seemed way way way easier to get through than I ever imagined.

We are truly thankful for the sales process and install going so well. We highly recommend Crossfield and will absolutely have them come back for our cleanings and such.

PS - Crossfield even mailed the RG&E rebate in for us. 😀

Thank you so much Crossfield!

Our Consultant Mike P. from Crossfield was amazing and assisted us in finding the right water heater to fit our needs during a personally difficult time for us. He had great communication, provided loads of information and was very honest and empathic though the whole process.

We also worked with 2 Techs Rob L. and Chris who were both very friendly, knowledgeable, hard working and kept a clean workspace. I was also impressed by the quality of parts that were installed and I feel confident that this water heater will last a long time.

In our experience, Crossfield has been extremely professional and really cares about its customers. I have and will continue to recommend them to others for quality Heating and Cooling installations and support. Thank you Crossfield team!

We have used Crossfield for years and have a great deal of confidence in the company and its employees. Mark M. has always done our semi-annual servicing on our furnace and air conditioner. We appreciate his attention to detail and helpfulness with our many questions. When we were concerned about our furnace Mark diagnosed the problem and set up a Crossfield Trane professional to walk us through the process for a new furnace and A/C unit. We are at ease now that they have been replaced and work so well. They will be our company for a long, long time!