Charles Heating, Air Conditioning, Plumbing & Electrical

Replaced our 30 yr old furnace with a new furnace and cdntral air unit. Todd, Jeremy & Matt were courteous, neat and very informative. Competitors either never called back to provide an estimate, or couldn't match their price! I would highly recommend Charles Heating.

Matt was very kind, friendly, and professional. He was detailed and did an excellent job cleaning my ducts. I am very happy I chose Charles. Thank you Matt!

We had central air installed to replace our window units. Technicians
Rik A. & Jeremy installed both the new AC unit and new thermostat. They arrived several mins before scheduled appt which was great and took a look at everything first to get an idea of what they needed to do, then explained what they would be doing & approx. how long it would take. They had drop cloths & wore shoe covers to protect our floors and were very thorough, friendly & professional in their service and communication. We had a tricky situation with the placement of our unit, being the 2nd townhouse in, with a large back deck, where the unit needed to extend out in front of our deck instead of either side. We are very satisfied with how they made it work, given our unique situation. They finished earlier than expected and did a walkthrough explaining everything: how they ran the pipes, wires, how they installed the unit; went over thermostat function & programming, maintenance for ac unit, water pipe & filters. VERY thorough. Rik replaced our filter with one from his truck & explained how the (pricey) filters we had were actually less efficient than the cheaper one he replaced it with. Thank you for that bit of advice!! Jeremy shared about their club mmbrshp to have yearly service done for both our furnace and ac unit which seems very beneficial, so thank you! They also cleaned up everything very nicely. Both Rik & Jeremy were great techs & we couldn't be happier with their professional, friendly work ethic. They are honest people. Highly recommend them to anyone looking for the services they offer. Also want to mention Jim Lardeo, who met with us the day before installation to go over an estimate. Very professional & friendly as well & we accepted the estimate right on the spot! He mentioned a slot had just opened up to install ac the very next day so we took it. Thanks Jim! And to the office staff who are always cheerful, friendly & professional when we call. Thanks to all of you - you are a great team of skilled professionals. & we really appreciate the work you do.

Very satisfied with the professional services provided by Jeremy, Rick, and Matt with the replacement of our furnace. I would recommend Charles to anyone because of the install team I had today. Job well done...thank you!

I came home to find the house had no heat one evening. Called Charles and spoke to a lovely receptionist after hours. They set me up for first appt in morning. The service call fee was comparable to others I called. They found the problem and fixed it quickly and reasonably. Total cost was much less than I feared. They only did what was needed and gave me estimates on other services that I was considering. I will call them in the future.

Top notch people here at Charles.

Flame sensor on my furnace was intermittently triggering the furnace gas safety shutoff on Christmas Eve none the less.

I explained the issue, and how I knew this was the issue. Rather than take my money and charge me, they explained I did not need to replace the sensor rather just clean up the stainless steel flame rectifier rod.

I cannot recommend Charles enough. These are honest people, and they're extremely professional.

When you're in a bind, these are the kind of people you want to do business with.

Rick and Karl did a great job installing the new furnace and AC unit. They were on time, respectful of our home and explained everything well.

Matt from Charles Heating and Plumbing did a great job cleaning out my vents and advising me on the best maintenance approach to my HVAC system. Excellent service, thank you!

Had true emergency. Clog between house and sewer. Paul and Noel responded same day and solved problem. Friendly and professional. Highly impressed with work and value.

Dave and John installed my new central air and furnace units today. They were right on time and did a fast and professional job! Both were very knowledgeable and made things painless! Excellent job guys!! I would also like to give Dan a big compliment as well, he was the individual I originally met with for a quote and consultation. Very professional and a stand up gentleman!!

Thank you guys!