Midstate HVAC

No wonder they have a D- better business bureau rating! Home owners - STAY AWAY!!!! After spending $17,600 on 4 units from this company, 2 AC units and 2 furnace’s for my home less than 1 yr ago, the AC unit in my attic started to leak into ceilings in bedroom, bathroom and living room. Pictures attached to this post show my ceilings and walls after service master came and removed damaged sheet rock and walls after botched installation job by Mid State. Industrial fans were left running at my home for a week to dry up water in my attic and prevent any mold problems in the future. I have video of condensation water dripping from duct missing the drip pan and over flowing onto my attic floor, however I’m not able to load a video on to this post. I did however send the video, attached pictures and copy of invoice for the service call to the owner (Bob) via email. I called the office several times to speak with Bob(owner) and was informed that he wasn’t in, or on a service call or had an emergency etc basically avoiding my calls. I spoke with Steve, the installation manager, Mckenzie, Stefanie and Anj who were all sympathetic to my situation and in agreement that something needs to be done. I have $2500 worth of damage caused by the improper installation of this AC unit. I asked for their insurance information so that I could submit a claim. No information was provided. After several calls to this company, I happened to call again and Bob answered the phone. He acted as though he wasn’t familiar with my situation. He played dumb! So I had to enlighten him. He basically told me that he was not going to do anything for me. He said that drains were not under warranty. This had nothing to do with a drain. The invoice states the technician “taped all seams on wrap where leak was coming from”, to resolve, quote from work receipt. The water dripped outside of pan directly into ceiling, resolution was to re-tape wrap. THIS WAS NOT A DRAIN ISSUE!!! This was a unit that was not installed properly!! Bottom line, a brand new AC unit should not leak into ceiling less than one year after install. At the very least the company should stand by their work when there are issues. Bob could not be bothered! I hope the positive reviewers don’t experience problems in the future because this company will wash their hands of them! Avoid this company at all costs!!!!

This company came to service our neighbors generator and ending up "servicing" our generator instead. They ended up leaving the oil cap off and we noticed that the oil had spilled over causing issues with our generator. We called once we noticed since our company did not want to touch it now because they are not liable for some else's mistakes. Not only did they call us liars, when we had proof of service to the WRONG household, but now they do not want to fix it. The professional of this company is beyond sub-par and the "owner" who was supposed to call me never did. This is ridiculous, stay away from this company for any future servicing as they are not only rude, but they don't seem to know what they are doing.

"STAY AWAY FROM USING THEIR SERVICES" - HORRIBLE EXPERIENCE!
Purchased entire HVAC system from them:
1. connection of the hose needed to be outside - they installed it inside and this caused a flood.
2. New water heater "leaked". Although I told them this in the first 2 months, they refused to replace it. They patched it and painted a different color than it should have been.
3. Stated complaint to the owner "Steve" and instead of apologizing to me, he eventually "cursed me out".

NOT SURE HOW THEY REMAIN IN BUSINESS. TOTALLY UNPROFESSIONAL AND THEY TAKE NO OWNESS IN ANYTHING.

I cannot say enough good things about this company! My furnace stopped working in the middle of a 30 degree night - I called Midstate around 2am, not expecting anyone to answer, but to my surprise, I actually spoke to a live representative who took the time to listen & understand my problem. I had a technician out to diagnose the issue by 8:30 that morning, they gave me a quote for the repairs and discussed my options. Since my unit was from 2010 and was more likely to keep having issues, I wanted to look into potentially just replacing the whole thing. The office got me on the schedule and a field supervisor came over that same day around noon. I could tell both the tech and field supervisor were extremely knowledgeable and truly cared about making sure I understood my options and was confident and comfortable with my decision to replace the unit. They installed my new furnace the next day! The installers were very professional, clean, and efficient. I'm so happy I decided to call them, my home has never been so comfortable!! I whole-heartedly recommend this company!

My aunt had a central a/c unit replaced. This company was recommended from a friend. The unit was replaced in her attic. A few days later it flooded her kitchen from a condensation overflow. Since this has happened, she has been getting the run around from them. When they say they are going to show up they don't. This has been going on for over 2 months and still have not had her ceiling fixed. Do yourself a favor and stay away. I am writing this complaint for my 80 year old aunt who lives in a 1,000 sq. Ft retirement complex. We have not gotten very far with them and would not like to see this happen to anyone else.

With the extreme cold temperatures coming to our area in the next few days. We had an issue with our heating unit and thermostat. Daniel was extremely professional, and very personal and was able to diagnose the complex issue with our wireless system. Daniel had a solution and had the replacement part on the truck. They had our unit back up and running after being without it for a few days in the cold. We will be using Mid State again for all of our HVAC and plumbing needs!

Mid-State installed my Generac Home Generator June 12 2019. They were very professional and timely in their installation.Jack was the Sales rep. who was very knowledgeable about the product and procedure. I've also dealt Ronda in the office to help facilitate my Extended warranty and scheduling of the installation.Ronda is also very professional and polite...I highly recommend Mid-State Cooling and Heating.....I also want give thanks to Freddie and Val the installers. They too were polite and professional.Steve Trachtenberg

They installed a new furnace and water heater during the recent cold weather. I checked the price against 2 other people quickly as the temperature was dropping! They appeared in line with other reputable companies. The furnace was all that had actually stopped working, but they noticed some water drops on the bottom of the water heater and it was 15 years old so I was reactive on the furnace and proactive on the water heater. Work was done neatly, and it works! Great job and I'll be referring them to my friends and family.

Stay away from this company! We had a brand new system installed two years ago, and it has not worked correctly from day one. After many service calls over two years, they problem was finally discovered, and the owner will NOT stand behind his work and fix the issue. Awful customer service!!

As per the reply from Midstate - Our original contract , the line was supposed to be replaced upon installation. Part of the reason we had a new unit installed was due to the leak. The " salesmen" was made WELL AWARE of the situation.

Mid-State replaced the two-zone heat/AC in my house with high efficiency Trane units. I was very happy with their work, professionalism, and price. They hooked up nest thermostats and showed me how to used them and also walked me through the state rebate process to get thousands of dollars back for installing high efficiency units. I'm excited to see how much my utility bills drop now. I couldn't be happier, highly recommended!!