1st Choice Heating & Air Conditioning LLC

Great hardworking guys at this company. Tommy Dylan Marcus and Mike all know what they’re doing and ensure everything is top notch 100% up and running before leaving. Especially Tommy who is very precise with everything. Every company needs someone like Tommy working for them!

First Choice service tech Justin arrived and gave my ac unit a thorough check up. For the most part I got a clean bill of health. There were a couple issues he told me about that I chose not to act on at this time. I was very happy with the service and will continue to use First Choice.

Tom was excellent he went above and beyond to make it work didn't rush did the job perfect everything is new and runs excellent Thank You Tom for your service Thank God For Justin air been down over a week and he was able to find the issue found part not working but for now air is on its been a horrible
with no air again Thank You Justin

Really enjoy working with this company. We have the annual maintenance plan and it’s great for keeping up with our heating unit and central air. Justin is a great technician and very professional. Highly recommend.

As a retired NJ Master Plumber this is one of the better companies I’ve ever had the pleasure to deal with and they hit the mark with my high expectations!
Professional, courteous, knowledgeable and takes their time to answer any and all questions with very friendly attitudes across the company.
Highly recommend!

I just moved to Atlantic Highlands and within 2 months or so my main floor furnace went. I got two quotes one which I was extremely uncomfortable with the company and the other one was extremely high in price. I then found 1st Choice who was very reasonable and extremely professional and knowledgeable (far more so than the other two companies). From the owner Chris who came out to provide the quote to Justin who came to take various measurements to ensure I get the most appropriate size furnace to Ryan & Tom who did the install, each one was very informative and professional. I probably absorbed less than 50% of the information but that 50% was a great education. I’m glad that I found 1st Choice and will be dealing with them for years to come.

Had our A.C unit which was installed last summer by 1st Choice, serviced today by Justin. He was efficient, knowledgeable and friendly. We would highly recommend him and 1st Choice for your HVAC needs.

Always happy with the service provided by 1st Choice Hearing and Air Conditioning. They are very reliable, perform a professional, top notch job and, most importantly for me, explain all the work that was done or might need to be done in terms I can understand and answer all my questions without making me feel foolish. They are like your knowledgeable next door neighbor.

Tried to setup an appointment with this company who apparently would only work with me through text message. Gave the technician a code to use for my lock as we were not at the home at the moment. The technician said this would not be a problem. It is a second home, but we are able to be there within minutes if needed. Owning a second home does not mean we are unavailable. However, when the technician arrived the access code "didn't work" despite us double checking the code that morning. Instead of calling us to state that the code wasn't working, the technician simply sent a text message. When I didn't respond to the text, the technician left and refused to come back.

Now, I understand the technician can't be there all day waiting on us, but what is most disappointing is that the technician didn't CALL ANYONE AT ANYTIME. When I asked the manager he stated that they "mostly" work by using text messaging. How is that great customer service? And why would you NOT call someone??????? The manager then argued that there was no way I would have been able to get to the technician in time anyways given it was listed as a "second home." So, rather calling to ask, you just left? You didn't even bother texting that you were leaving?!?!?!?! The way the text message read when I did finally see it was confusing. He said "it" wasn't working. Which I assumed was the washing machine we called about. When I tried to text the technician back I got NO RESPONSE. NOT EVEN 2 DAYS LATER!!!!!! Not via text nor phone call. And then to have the manager argue with me about being able to get there! I was literally 3 MINUTES DOWN THE ROAD. Had I been given a call I would have answered and could have resolved the issue.

All in all, the lack of communication and customer service is baffling to me. I don't understand how you can run a small business and rely solely on text communication ----- albeit when it's convenient for you of course. Be advised, if you prefer at least the basic level of service that ALL other companies offer, look elsewhere.

1st Choice did an excellent job. Technician Ebner was prompt and professional. Answered all questions and made an adjustment to our thermostat/sensors that seem to have already improved the efficiency of the system.