Hawthorne Plumbing Heating & Cooling Las Vegas

My first time using this company to replace a water heater and it was a great experience. Excellent and quick customer service responses.
Follow-up emails are sent to customers when a technician is dispatched. Our Technician Felipe was very knowledgeable, professional and qualified. I will definitely use Hawthorne for all my future plumbing needs.

I had discovered that my garage had turned into a pool overnight, the 2 year old water heater that they'd installed had failed (not due to their workmanship); this was around 5:45am, they had a tech out by 9:00, and the replacement was installed and ready to go by around 2:00pm. All in all, aside from the stress from the cleanup, it was an overall good experience. They even hauled off an old water softener that came with the house free of charge! Definitely keeping them on standby!

quoted $59 to replace PRV on water heater; when they arrived they then informed me it was $160 which is absurdly expensive for 20 minutes of work plus travel time. If it was an hour in total with travel that is still an absurd rate. Their accounting department called me and had an I don't care attitude. I won't use them again.

Robert did an amazing job. On time, prompt and professional. Highly recommend Hawthorne in doing your work. Thank you.

Furnace repair..it was as usual completely great. My furnace had blown the fuse in the attic n it was freezing. I immediately got a tech, Eric, who found n fixed the problem. I have used Hawthorne for 20+ years and have never been disappointed. They are supreme! Thank you all, Leah in the office, Eric, Sean, and the greatest manager...Angel!

We scheduled our annual water heater service. Hawthorn came out on time (text 20 minutes before with a photo of the technician). Entire servicing was done in a very professional fashion. They replaced the anode rod which I supplied. Left my house clean. Very pleased with the service (this is the 10th year that they have come out for this service. Each time excellent service)

The workers were very good however the first water heater they put in leaked had to install a second one. The price was at least double what I ever expected. Hard to believe a water heater could be $4000 nowadays, doesn’t make any sense. My home warranty only reimbursed less than half of what I paid. Hard to ever recommend a company with such high prices.

The technician came and left without us ever learning what our plumbing issue was and he surely did not fix it. It seems as if he was just coming to pitch us a service plan and we still have issues with the toilet. He made the trip quickly and did not charge us a service fee, so that was definitely some good marks for him.

The furnace inspection service was very thorough and helpful to us — we have 2 furnaces/AC units. He took electronic measurements from the actual controller boards and helped us make a decision to replace one of the capacitors. He also helped me replace a filter in a ceiling return vent which I could not easily reach. Thank you for your service to us.

Carlos Quintana & Thomas Lopez came to our home for air conditioner repair. Carlos came out 1st because we thought we had a plumbing problem, it wasn’t but he got on the phone to call his supervisor for help with our problem. Made an appointment for HVAC the next day. Thomas came out and checked our air conditioner and found out there was a problem with the insulation preformed from a different company and the water that was leaking was from an air duct. Told us to contact the original company to fix the problem which they did. Hawthorne Plumbing was the only company that could come out the same day to check to see what was going on. The next time we have a problem they will be the company we call for help. Very professional.

October 3, 2020
Needed a plumber to install a garbage disposal. Nick from Hawthorne came out to our home to do the installation he is very professional and knowledgeable about his job. We called on a Sunday and there was an actual receptionist that scheduled our appointment how refreshing is that? So from the receptionist to the dispatcher to the technician and billing we are very pleased with Hawthorne Plumbing & Heating. In the last couple of weeks they have been there to offer their services.