True Blue Plumbing LLC

Chris was our technician and was so pleasant and professional! Would recommend him to anyone. Would highly recommend this company.

I had True Blue replace a toilet in a bedroom bath. The quoted price seemed fairly high to me, (I've purchased and replaced several toilets) but it was a quality toilet and the plumber seemed very knowledgeable. I was told a new water supply valve and line was included in that price. I was also told that if the mounting flange needed repaired/raised, it would only be a "small" price adjustment. The plumber's tablet quit functioning, so i didn't get an itemized bill at the time of service. When I called to pay my bill it was quite a lot higher that I expected based on the quotes I had received. Examination of the invoice showed a price for the toilet/install $50 dollars higher than quoted price of $850. It also had a charge of $356 dollars to repair the flange (which was adding a new one on top of the old one(?) to raise the height of the flange above a tile floor) AND $208 for the replacement of the water turn off valve and line between that valve and the toilet. I communicated with True Blue regarding the disconnect and was told, essentially, it is what it is. Maybe $1400 for a toilet install isn't too out of line with other's experiences, but it's way out of line with mine. I would not recommend them based on price, transparency or customer service. We'll see on the quality....

Dom, the true blue technician, called me about 20 minutes before he arrived to let me know he was on the way. He arrived on time. He removed my old water heater, carried it out to his truck, brought in the new water heater and connected the gas line and water lines. He knew what he was doing. The installation proceeded without incident.
Dom was knowledgeable, skillful, and friendly. I appreciate the service I got from Dom and True blue plumbing.

When we purchased our house ALL of the toilets were small and low to the ground. Joshua replaced some of those with adult size toilets and they look fantastic. We are pleased with his work. He arrived on time, gave us an estimate and stuck to the estimate even when he realized one of the toilets would need a little extra work. He was professional and took away all of his trash (boxes and packaging) and hauled away our old toilets. No complaints.

Michael and Ben did a great job. They were on time, professional, and friendly. They actually went above and beyond. Our power went out unexpectedly but rather than reschedule my appointment, they decided to proceed with the install using flashlights. Much appreciated and recommended!

Hired for serious work on 12/15/20, work began 12/16/20. All to be completed 12/18. $13,500 worth of work. Outside work and main plumbing done in house by 12/17. Ran into a snag with shower surround on 12/18, understandable. To be done 12/19. I still cannot use my shower....12/23. Six days with no usable shower. Hhhmmm....they were paid in full on 12/18. No calls or updates, only me calling.
They were supposed to complete work 12/28, but never heard from company again. No receipt, no warranty info and my key was never returned. Absurd.

Had a great experience with True Blue! Alex Manrique was our plumber and he was super friendly and knowledgeable. I showed him the issue we were experiencing and he immediately knew what the problem was. He still went to check to confirm his assessment and also went so far as the check the water pressure to the house as a whole. He didn't try to upsell us on anything other than what he believed to be the issue. I felt confident in his assessment, so we moved forward with the repair while he was there and he completed the repair in just over an hour. Ever since, we have had no sign of the previous issue and the water pressure has been SO much better! Will definitely be using True Blue again and requesting Alex in the future.

Service was good. Jeff was friendly and professional. But I didn't find out about the dispatch fee of $49 until everything was already complete. Not really any option at that point but to pay for it. It felt disingenuous to advertise a promotional rate for the service and then tack on an extra charge. It's not like they could have done the service without coming out. And there was no mention of the fee on the website. Price was still reasonable, but nothing special compared to other plumbers. Bait and switch is no way to get loyal customers. Won't use again.

I have used True Blue several times now and have always been happy. They can schedule right away, give an honest assessment of the problem and costs, and get the job done.

Alex was very professional, showed up on time, truly cared about the job and being sure everything was working. We thought we might need a new water heater and we did not. Thankful for his honesty. Highly recommend!