True Blue Plumbing LLC

Jackson was very professional. Was able to get the pipes cleaned out in no time. Called at noon. He was here an hour later. Thanks.

I requested a quote over the phone and was told they only give quotes in person. I said no problem and a Tech came over. To install a toilet that I already had, they charge $350. To lift up my other toilet to "properly evaluate" a leaking base--which the tech acknowledged is almost certainly a seal issue--it was going to be $270. Both these prices are very high so naturally I said I was going to get some other quotes.

After the the Tech left, he came back a couple mins later and said he wanted to charge a $50 TRAVEL FEE. This fee was never mentioned in any way prior to the tech coming out... Here I am as a potential customer inviting this company into my home to potentially give them my business, and they try to scam me out of $50.

I would have considered using True Blue because the Tech was nice and professional enough, but after a scammy tactic like a $50 TRAVEL FEE that was never mentioned before, I will be looking elsewhere.

True Blue Pros! I've used True Blue Plumbing for twice now. (main entrance valve and water heater installation) The first time their technician was communicative, honest and very efficient. There was an issue with a minor leak a few days after the install but the tech immediately came out and sealed/fixed the problem and it never occurred again. This second time Alex was awesome with the installation of our new water heater. He was very communicative on all the issues and advised the pressure reducing valve was too small for our size of home. He never tried to sell me a new valve but the information he gave me led to the new PRV as well. After the install he explained all that had been performed, cleaned the area thoroughly and was very friendly. A few days later (at my request) he came back to check the water pressure and blew the lines to remove any and all sediment that had gathered.

True Blue Plumber are paid by salary and no hourly. There's no pressure from them to "upsell" any worthless products or services. I will recommend True Blue to anyone in need of a plumber and will continue to use their services in the future.

Excellent responsiveness from the office to Jackson, the service provider. Walked through concerns and expectations and actually listened. Will give them another shot.

Jackson did great. He installed a toilet for us. He had to go to Menards and get another part we didn’t have. He was efficient and quick! Was able to come the same day we called. Will definitely be using them again.

I bought the toilet through home depot. True Blue called within a 1/2 hour to schedule my install for the next day. The young lady I spoke with was very efficient and professional. Michael came to install the new toilet, he was very efficient and personable. Very happy with his timeliness and knowledge. He worked quickly and efficiently. It was a good experience.

Alex did an amazing job. He was very efficient and found the leak and ordered the part I needed and came back to install it. I would highly recommend this company and Alex. They care about their customers and stand behind their work. They get the job done quickly and charge for their time appropriately and reasonably.

Disconnect and reconnect for HD
Then installed a turn off hot water valve.
Fixed the pipes under sink to basement due to old cast iron pipe that was so clogged only a finger with opening for water. He was efficient friendly knowledgeable clean and worked diligently to complete complicated and unexpected needs.
We will use True Blue again but will want Michael for the service

Chris from True Blue was excellent. He listened to my description of the clogged sewer issue and quickly diagnosed what needed to be done. He explained his actions and was very specific about what caused the problem as he fixed it. He is definitely a credit to this company and the main reason we will call True Blue for any future work we may need!

Guys were extremely kind, but charging such a high price for installation of a dishwasher is something that should be explained over the phone. I think companies have forgotten to be upfront, with clear intentions to get you backed into a corner. There is (also) a charge to show up, so money down the drain, but guys were extremely kind.