Full Nelson Plumbing Heating & Cooling

I was impressed with our techs Jesse and Tommy for their knowledge and how they dealt with us. Both men had good communication skills as to the nature of the problem and solutions available and scheduling each day. Then they worked like troopers to resolve the problem. The replacement is truly a work of art, we, my wife and I, have both been in the trades, so we asked them to sign it. They both had a good sense of humor. If future service is necessary we will check their availability as our technician. Photo is one stack. The second stack lovely too, but no picture yet.

Have been using them since I moved to kansas city over a year ago. I have had nothing but great experiences and top notch work. Would recommend them for your plumbing needs. Photos are of a sump and pump they installed.

Robb was professional and knowledgeable. He was courteous and careful in my home. We have an older home with known issues regarding cast iron to clay tiles sewer lines. The office was responsive from first contact to completion of diagnosis and repair. The work we needed wasn’t cheap but was quality and effective and taken care of quickly. Pricing was fair and I will definitely call them again. Very pleased with the entire experience! I highly recommend calling Full Nelson and can’t say enough about the friendly work done by the tech Robb!

Full Nelson was able to get James out to my house same day to check out a leaking water heater (water gushing out). James was very polite and professional. He answered my many questions and even got on the phone with my husband who was out of town to explain the situation and provide replacement options. James installed a new water heater, showed me how it worked, and made sure everything was back up and running before leaving. He was also very careful to keep everything neat and tidy throughout the process. 10/10 definitely recommend!

I was very happy with the responsive service Full Nelson provided in the replacement of our water heater. Jesse, the plumbing technician, was professional and thorough in explaining the condition of the water heater and providing replacement options. The heater replacement was completed in a timely manner and reflected pride in his work.

UPDATE: Gordon, The HVAC Service Manager, reached out to me. He was very professional and considerate in rectifying the situation. Full Nelson has regained my trust.

I was having some issues with my furnace and decided to try this company out due to the great reviews and proximity to me. However, I am very disappointed by their price transparency. As a non-member customer, I was told on the phone that it would cost $50 for someone to come out to look at my system and let me know what is wrong. It turns out that to find out what is wrong, every visit also requires a system and diagnostic check to the tune of ~$300 on top of that $50. It would have been great to have known this in advance, as this is nearly double what I have paid my previous servicer for annual checks.

David was great. On time, personable & very patient with our questions. He fixed the problem in no time. He offered upgraded faucet options, but wasn't pushy. We will definitely use again!!

Andrew was my service tech. He was timely and very knowledgeable when it came to my AC repair. Most importantly, I didn’t feel like he was trying to sell me something I didn’t need and was very conscious about making sure he answered any questions I had. My AC units aren’t brand new and will likely need to be replaced in the next 5 or so years and because of my experience today I will be calling Full Nelson when I do need the full replacement.

Full Nelson sent their technician Ray out for my plumbing issue. Ray was able to locate the issue, clear the line. Ray also worked with me to explain what was going on and made sure I understood the process as it was unfolding. I am so grateful for Ray's help! The office staff Miss. Carol & Cherish were very nice and professional during my confusion as I set the appointment. I am very happy with the services, staff and prices !! THANK YOU, Ray, Carol & Cherish!!!

Our sink was dripping at the base and Into the cabinet below. Jessie from Full Nelson came out and had it resolved within 2 minutes after entering the house! He could’ve quickly wrapped up the appointment too, but walked me through how the issue could’ve happened and made sure we had full proof once the leak stopped. He then talked me through more helpful tips with our faucet, so if it happens again or we need to replace or clean I’m fully capable! At the end he even tried to save us more money on the job too!! He was great!