Colonial Heating & Cooling

I recently had a service technician from Colonial Heating and Cooling come to inspect a small leak in my washer. The technician was nice and identified the issue easily, but unfortunately, my DTE protection plan wouldn't cover the repair due to the age of the appliance. The technician put the washer back together without fixing the problem, and I was told to contact the office to get an estimate for the repair and order the necessary parts.

However, later that evening, I discovered that the washer wasn't working at all and was showing an error code indicating that the door was not closed properly. It seems like something went wrong when the technician was reassembling the washer. I called Colonial Heating and Cooling, the vendor for my DTE protection plan, and was told that they wouldn't come back to fix it. I was instructed to contact DTE to get another work order.

I explained to Colonial Heating and Cooling that I had already ordered a new washer/dryer, but it would take 7-10 days for delivery, and I needed my washer to be functional during that time. I even offered to pay out of pocket for the service call, since DTE wouldn't issue another work order after the washer was deemed non-repairable. However, the representative refused to work with me, refused to transfer my call to a manager, and wouldn't take a message for the manager.

As a business owner myself, I understand that mistakes can happen, but what sets a good company apart from a poor one is how they handle dissatisfied customers, especially when it's their own mistake. I have had successful experiences with other companies where issues were resolved satisfactorily and clients were happy. Unfortunately, Colonial Heating and Cooling's customer service has been disappointing, with a lack of willingness to address the situation and unhelpful attitudes. I would advise others to avoid using Colonial Heating and Cooling when dealing with the DTE protection plan

Couldn’t be happier with my new air conditioner from Colonial Heating and cooling. The entire staff was extremely helpful, knowledgeable, and has the best customer service. I would highly recommend this company for your heating and cooling needs.

Moved into our new house about 9 months ago. Started experiencing water heater issues last week. Colonial Heating & Cooling came to address the problem and they provided a very fast, efficient, and helpful service appointment. Very happy with the service they provided and i highly recommended them!

Fantastic experience with Colonial Heating and Cooling! From the initial visit to examine our systems and give a quote all the way through the install, this company nailed it. Professional and courteous with each employee that we encountered. The install went very smoothly, and their work is immaculate. Reasonable pricing and fantastic service, would highly recommend if you’re on the fence.

Someone was able to come out and take a look at our furnace within a couple hours of calling. Unfortunately, our part needed to be ordered, but they brought it out the next morning. Both service techs were polite and very professional. Would gladly use Colonial again and recommend to family and friends.

Very fast and efficient. Repaired my dishwasher, needed to order part. It was delivered the next day. I called when part delivered to my home and they came the same day. Worker fixed in no time. Will recommend to others.

We were provided Colonial Heating as a repair company through my DTE Home Protection Plan. They were earlier than expected - same day prior to 4pm, arrived at 1:30. Issue identified and fixed within a half hour! Very professional and well equipped for the job. Needed a part repaired and technician had it on hand!

The best company ever! Not only do they help solve any issue I have but they always keep my furnace and air conditioner maintained on a yearly basis with the amazing maintenance program they offer! I wouldn’t use anyone else. Their professionalism and work goes beyond anything I ever experienced. Thankful to have a trusted HVAC company I can count on!

The scheduling constraint revolving around the weather forecast was extremely frustrating and counterintuitive. I paid for an appliance warranty, and when I needed warranty service, I had to wait until I would need the appliance for 3 consecutive days before they could put me on the schedule . My A/C was inop, but they couldn’t or wouldn’t schedule the repair based on the weather forecast. Not sure if this was the warranty company policy or Colonial.

Independent of that issue, I was scheduled and rescheduled I had to call them when I didn’t hear from them. Once they finally came to perform the repair, it was perfectly fine work.

Our furnace went out n Saturday night and they were here Monday morning. The furnace needed to be replaced. They came back Monday afternoon and was able to do a partial install to at least give us heat. Scheduled the completion the following Monday. Installers were very nice and professional. Job was completed with cleanup and a new thermostat. Also removed the old humidifier all at the originally quoted price. We would definitely use Colonial again.