Cates Heating & Cooling

Cate's came out and replaced our furnace the first day we moved into our new home last month. They were very flexible with timing as we initially planned for them to come out first thing in the morning, but learned we wouldn't have possession until later in the day so they came out later, and the job was done by the end of the day. The furnace has worked great since, and they even sent out a nice thank you gift to us, which was a lovely and totally unexpected surprise.

After being recommended by a co-worker, I called Cates and set up a maintenance agreement when I purchased my home 1 1/2 years ago. I can highly recommend Cates without hesitation. They deliver excellent customer service, are always on time for scheduled service appointments & explain what had been done and/or what is needed. The service technicians are extremely knowledgeable and friendly, especially Ben.

As a business professional that's responsible for providing a service, it's not often that I give a five stars. Usually enter some fraction. My aged furnace gave up with a motor issue. I called Cates service team on weekend and they responded immediately and sent out a technician. Unfortunately my part due to backlog and availability would take awhile to source and cost me a pretty penny. I instead asked about replacing as the unit would inevitably continue in downward spiral. The sales team was out, provided many options, and ultimately decided to replace the unit.

Due to the anticipation of higher costs of gas, parts, and repairs I did a combo that replaced my air conditioner as well. I was so impressed with the installation, efficiency, and thoroughness of the crew that I write this review. It's not often you move so fluently through service, to sales, and to installation teams . Nicely done and big thank you to all the Cates team.

Luke was the technician that provided the furnace service. I watched him about 8 feet behind and to one side to observe what he was doing, which I have done for about the last 22 years. I noticed Luke paid attention to the seemingly small details and I was impressed he did so. He found issues, and fixed the issues rather than waiting for a failure of that part of the system. I have always thought the Cates technicians did a good job at my home, however Luke took care of several items that I don’t believe others might have used their time to fix things that maybe might have waited until the next furnace tuneup. Thanks Luke and Cates for hiring an excellent technician!

After losing AC late Monday afternoon, Cate’s had a repair technician (Dan) out the next morning. Dan clearly explained the core issue (corroded circuit board) and his observations, provided a repair quote, and explained the pros/cons of installing a new system. Dan also implemented a short term fix so that we’d have AC through some 90 degree weather. After receiving several well-explained options for a new furnace/AC system, we made a selection Thursday - and installation began Friday morning.

The installation team (Dillon and Scott) arrived at 8 am sharp. They resolved several unexpected system issues professionally and quickly and communicated well throughout the day. One stubborn issue with the existing damper system kept them working until 7:30 pm on a Friday - they ensured we had a fully functional system for the weekend and they were back out 8 am Monday to resolve the remaining problems. Our full process from first call to final install was less than a week and we were very happy with the quality of service at every stage. We would recommend Cate’s to anyone.

My water heater starting gushing water first thing in the morning. I called Cates and had my new water heater in by midday.

Both Derrick & Vincent were on time, well organized & informative. Both were very hard workers. New Furnace needed adjustments to fit with old duct work. Derrick did an outstanding job with the needed modifications. They both kept us up-to -date with progress. After a long day, the project was completed with total satisfaction by the homeowners. Super job!!

We received incredible service from four different Cates technicians (Dylan, Scott, Shane, and another Scott). After servicing a very old A/C and furnace at our townhome, Cates helped us convince our rental company that we needed a whole new system and quickly replaced our entire air conditioner and furnace. They were in and out in under 8 hours and left their workspace cleaner than they found it. 10/10

Terrific company. We had to replace a commercial HVAC unit at my office. Cates was by far the most responsive and very competitive out of 6 companies contacted. We ran into some issues with the project completely out of their control and Cates went above and beyond the call of duty to get us up and running. I worked with Dan LoScalzo and he as well as the rest of the team were terrific! Highly recommend!!!

The installation guys were so kind, professional, clean, patient, and so darn good at what they do. Cates worked with our budget and found a system to match our needs- very affordable. Give them a call!