Cates Heating & Cooling

Dan was outstanding. He was friendly, thorough, knowledgeable and very helpful. He always has tips for us that are beneficial to reduce our energy bills, improve the heating and cooling in our house and avoid costly repairs through preventative maintenance. This is the second consecutive time that we've had Dan and hope that he returns next Spring.
Larry

Very professional, they’ve taken great care of my home system for some years.

Very disappointed. We bought a new furnace and AC from Cates in June 2017. Our AC's compressor exploded in early June 2022. Another company looked at it and said it was a problem with installation that caused this to happen. We contacted Cates to come take a look and give their opinion. At first, they said they had no record of us purchasing a whole new system from them. Thankfully I kept the paperwork and sent them a picture of it. Cates did not send a service technician to check it out, they simply said it wouldn't be covered under the 5 year warranty. They said it was our fault because we couldn't provide maintenance records. They said the warranty expired in April when the unit came off the truck, instead of when it was installed at our house. After multiple phone calls that were left unanswered, they said they would repair the compressor for around $3,000. A new unit costs around $5,000. We ended up buying a whole new unit from a different company. I'm very disappointed in the response we received from Cates, rather the lack thereof. It seemed as though they couldn't have cared less about helping us with a problem that was caused by them to begin with.

Cates did a wonderful job with our new furnace and A/C installation. Dan was very professional and courteous, explaining our options and answering all of our questions. Cates went above and beyond to get our install done on short notice before family started arriving for Thanksgiving! The installers were great too! We highly recommend Cates!

We so appreciated Greg and his efficient handling of our ac unit replacement. Unit was installed in a timely manner, new thermostat hooked up, the installers were very professional. Made for a low stress transaction, for which we were very grateful.

I would recommend Cates to anyone looking for an honest, reliable company. From start to finish, they were polite, trustworthy and friendly. Gary (salesman) was not pushy and walked me through everything I needed to know and did not try to sell me something I do not need. The installers, Joey and Cody, showed up on time, kept the workplace clean, were friendly, and walked me through the entire process. Overall it was a great experience!

Cates is professional, reliable, thorough and knowledgeable. Our air conditioner went out before a long weekend. They came out the same day to get it running again until they could do the full install a couple days later. We are thrilled with their service

From the first time I called Cates, I was treated with respect and provided with excellent customer service. Cates did a full replacement of my HVAC system and has completed twice yearly maintenance on the unit. Ensuring that it is running at top notch performance. I’ve had a few instances where I needed an issue with performance of the system addressed and it was quickly and professionally dealt with. From the receptionist, to field techs and management Cates has proven to me to be The Top HVAC company around.

Pem from Cates was extremely easy to work with and found exactly the solution we needed. We got a new furnace and a/c unit from Carrier and are very pleased with the whole process. Cates came in with a better price, better quality product, and fantastic financing compared to another large firm in the KC area that also gave us a bid. I would definitely recommend them to my friends. Also, Scott and Dillon installed the whole system in less than a day and finished exactly when they said they would.

Cates employees and service people were courteous and did a great job.