Shawnee Heating and Cooling, Inc.

I highly recommend these guys. I had Troy come out last fall to do routine furnace cleaning & maintenance. He was on time, thorough, and professional. I signed up for the one-year plan to cover the furnace and the a/c and this month Dave came out to do maintenance on my a/c unit. He also changed my furnace filter and found an issue with my UV unit. So now my a/c is clean and fully operational and my UV unit on the furnace replaced. These guys are great, always on time and a pleasure to work with. I'll be signing up for another 1-year plan again this fall. I can't say enough good things about the way these guys run their business and do their jobs. 5-stars across the board.

This company is the best! I've relied on them since they installed our original system 20 years ago and they have never let me down. Whether it was replacing an aging unit or just refilling coolant I never worry that they are trying to sell me something I don't need. They care about their customers even when demand is high. I just wish more home service companies were so trustworthy!

Dave did an excellent job of being on time, informative and efficient. I would highly recommend Shawnee Heating & Cooling.

From beginning to end, the best experience I have had with a business. Brian (sales), explained things completely and in layman's terms, to my wife and I. We were completely comfortable making a decision on which new Furnace and AC to go with after discussions with him. On the day of install (emergency install at that, as our furnace had gone out), Jim and Jake arrived exactly when they said they would. They explained what their process was, and went straight to work, non stop! Brian (sales) stopped by two times to check on things and to make sure I had any additional information that would come in handy. At the end of the install Jim walked me through the new system, helped me set it up properly on our Nest, and cleaned up completely. We already notice how much warmer our house is due to the system and a few fixes to our ducts. I will never go another direction for our HVAC needs. No need to search anymore, Shawnee Heating and Cooling in Lenexa is your answer

My house is warm and I am happy thanks to the team at Shawnee Heating and Cooling.

Some specific highlights:

1) They respond to e-mails! This is huge for me, since I hate calling people, playing phone tag, and wondering if incoming calls are legit or robots. They call too, of course, for anyone who prefers calls. They even called me back after one appointment to follow up, which made me feel like they cared about the outcome and earning my business.

2) They got us on their schedule quickly. Thankfully we weren't in a heating/cooling emergency situation, but I was grateful they were able to get us on the schedule so promptly.

3) "My new furnace is pretty", said no one, ever. Except maybe me, because despite it being a big beige metal box sitting in a closet in my basement, it's actually ... kind of pretty? Everything is very neat and tidy and seems to be well taped/sealed.

4) They did a GREAT job helping us choose a new furnace. We felt like we really understood our options and what all the different numbers/measurements meant, and we didn't feel pressured to choose the most expensive system.

5) And last, we surprised them day-of-install with new information about the wacky wiring job that had previously been done to our thermostat. They rolled with it and were able to get the old wiring cleaned up and fixed properly same day even though they hadn't been planning on doing that additional work.

So in short, thanks guys! It is so nice to have a properly-working furnace again!

Facing an eventual replacement on a builders-grade system over 11 years old, the Shawnee team offered multiple options and recommendations. The emergency repair of a broken motor was refunded, and the installation was performed on time and according to quote. I plan to continue with Shawnee for all service calls - great team!

Each time I've called for service, a technician has been available to help the same day. They are always prompt and respectful when they come to our house and have been able to fix the problem quickly.

Great Job. Had the Part. Install in less than 30 minutes. 2nd time I used them. Again Great Job.

From the quote through the installation of furnace and A/C the service was outstanding.

They were early and took great care of us!