Best Heating Cooling & Electric

This company was sent out by our home warranty company for our elecreical problem. The electrician that showed up was rude. The electrician messed with a bunch of wires and made the problem worse. He claims that what he changed around should have worked. In the end i was out 75 bucks and the electrican lied to the home warranty company saying he didn't touch anything. I had to pay soneone elese to come fix whatever he messed up. Well funny thing is any electrician or better yet a licensed electrician should know you need a neutral to complete a circuit and make it work. Thanks for your horrible services.

Prompt arrival onsite. Friendly, very knowledgeable installers willing to answer questions. Professional HVAC installation with attention to detail. I have been using them for service of my previous unit for years due to their professionalism and will continue to have them service my units into the future.

Dennis came to our home and did a wonderful job diagnosing the issue with our AC and repairing it the very same day!

The technicians were friendly. They kept us updated about the progress of the installation. We enjoyed the interaction. When the installation was finished, the only evidence of the work they left behind was the air conditioning.

Great experience with this company! Good communication and the service expert Heeth was awesome! He was able to explain everything in our system and get it up and running quickly! HIGHLY recommended!

Technician did a good job. He was on time and professional. There was a call back because of a bad electrical connection. On the second visit he was actually early. Thanks Dennis Yeayer.

Just had our FallComfort Tune Up conducted today. The appointment was easy to schedule and the Tecnician ‘James’ was ontime, friendly, and did a great job. Thanks!

Garett was amazing to work with. He was right on top of any questions we had and dealt with our insurance issues with us. I recommend working with him anytime!!

Worst costumer service I have ever experienced. We haven't had AC for a month thanks to this company and they want to blame my home warranty company but it's not their fault. I left a voicemail on Friday, called and left another message yesterday around 12:45 and then contacted my warranty company to see if they knew what was going on but BEST didn't answer their calls or messages either. I finally got the receptionist Brandy on the phone before 5pm and when I asked why no one has returned my call she hung up on me and then continued to hang up or send me to voicemail each time I tried calling back. I admit I left an angry message demanding a call back after I was hung up on repeatedly but that was the only time I wasn't considerate when talking with these people. I checked the status of my claim with my warranty company this morning and they said BEST requested we transfer companies for repairs now. I tried calling BEST to talk to the owner but Brandy told me he wasnt there and then proceeded to SCREAM at me that if I ever call back she will call the cops on me for harassment. I was hoping to speak with the owner about the poor customer service I experienced and give him a chance to fix it before I left a bad review but I guess that's not an option
*editing my review because a year later the owner responded with blatant lies about what happened. I did not call and hang up, your staff hung up on me and ignored my calls and my warranty company informed me that they had approved the work and you had the parts delivered and should have started the work and they weren't able to get a reasonable answer for why you were putting it off for so long either so they set me up with a much better company which saved me a ton of money because I didn't even need to replace the whole unit like you guys told me I did and the other company fixed my issue within 15 minutes.

Best Heating & Cooling was awesome! Dennis was GREAT!!!! My AC went out late in the day and Dennis was out here on Saturday and had it fixed within a 1/2 hour! Thank you soooo very much!!!