Best Heating Cooling & Electric

I have come to know Best H & C thru my last two home warranties as they are the choice company these warranty companies choose...and now I understand why … although it takes a little more patience in setting up an service call thru the warranty (by internet) once they are notified … of your call, Service was prompt and concise. Dennis was my technician and he was great! He was polite, professional and informative! And I will call on him again in the spring. Thank-you from Becky B, Clive, Iowa service date 11/30/18

I love these guys!! Every person that I have talked to there has been SO helpful. My air conditioner broke slightly over 2 weeks ago. It's been 95 degrees out this week and my home warranty is laughable. They did their very best to go out of their way to make sure they could get me taken care of with what they had to work with. My air conditioning unit is due to be repaired in two days and I can't wait. I'm ecstatic with the service and diligence on their end!

They came out to fix our electricity in our finished attic. He said that it was a wire that wasn't connected properly in the ceiling fan. A week or so later we were vacuuming and the electricity went out again. I called and they scheduled an appointment for almost a month out because the electrician was supposedly out on vacation. I called the week prior to the appointment to confirm and it was confirmed. The electrician did not show up and no one called. I called back and was told I wasn't on the schedule! Now I'm waiting almost another week until Monday for them to come out. Not to mention that he smelled like a pack of cigarettes and cigars when he was here on the initial visit! So frustrating!

I had Best out last year to fix my furnace for my home warranty company. And they arrived within a day to fix it.
So my ac went out a week ago and the home warranty sent another company that showed up a week later and could not fix my ac. So I requested to have Best come back. And once again they were right out and fixed the problem.

Our air conditioner was running constantly but not cooling. Dennis from BEST came out and replaced the Capacitor. Dennis observed that someone had over filled the freon. He was able to reduce it to the proper amount, which made it run more efficiently . I appreciate him going the extra mile and also explaining what he was doing and why.

I have not only one success story but two regarding Best HCE.

Our A/C went out last month (Iowa - 105 degree heat index). It was 93 degrees in our house! My (former) contracted company showed up and couldn't fix the problem because I couldn't accurate describe noises the A/C made before it failed! They even had the nerve to charge me though they couldn't diagnose it and told me to call them again if it came on but failed.

So, I called my home warranty company and they dispatched BEST. They showed up within a couple hours of that call and the guy didn't care what noises it made - he just went to work, pulled out some parts and discovered the bearings wore out in less than 15 minutes.

In 2 hours our house was back to perfectly cooled (they even topped off our refrigerant) and my wife, kids, disabled mom and myself were back to healthy temperatures in our own home.

I didn't fine out until he was leaving that the fella' that fixed the problem was the owner - Jason. He was a hard-working, get-r-done guy.

Today, water was pouring out of our furnace all over the place - and I didn't know what to do. I called BEST because I told the warranty company I wanted them. They agreed. BEST couldn't get here until morning (our State just had severe storms roll through - everyone was backlogged).

The guy at BEST walked me through several troubleshooting steps over the phone and I was able to fix the problem myself (condensation drain pan was clogged and spilling over inside the exchange unit).

BEST helped me solve my problem in case it was too pressing to wait until morning over the phone!

THAT, my friends, just earned them this glowing review and a household of loyal customers.

They say it's hard to find good service like what used to be. BEST still has it.

Wonderful service with a smile! Friendly while getting right to work and to the point. My house is no longer 90 degrees and sweltering inside! While our home warranty company assigned Best Heating, Cooling and Electric to us through no choice of our own, this worked out great and we would definitely hire again.

Our air conditioning got fixed just in the nick of time yesterday before it got to hot! James Mickle had been out the week before and determined we needed a compressor. They set us up for Monday morning because they knew it was going to get hot this week. James came back out yesterday and did a fantastic job and we got to sleep in a cool house last night. Thanks again BEST Heating Cooling.

My technician was Tim Walton. My experience was wonderful. Not only was he friendly, he seemed to really know is job he kept me apprised of the possible costs involved and it actually came to less. I would highly recommend Tim and Best Heating, Cooling & Electric to anyone who needs their a/c repaired.

So went about having a new ac put in to our home for our newborn. They came out the day he came home and stayed till late making sure it was running.
James and Dennis were awesome and super informative about my unit.