Best Heating Cooling & Electric

My home warranty company uses them. I spoke to a lady here and explained my problems in detail. I said I have no air flow and discovered there is insulation in the duct work that needs to be removed. I asked if they could help with that and she said yes and scheduled and appointment. The repair man called on his way and I again explained the problem to him as he was headed out in case I missed him. He never said at that time they didn't clean duct work. He looked at the problem, confirmed they were full of insulation and needed cleaned in order to get air flow to the bedroom. I said ok when can you do that and he replies by telling me that they don't do that work. SO, the lady on the phone and the service man both knew what the problem was and still set up an appointment and came knowing they didn't do the work I needed done. They get the $75.00 service fee from me and I get screwed by them. After reading the reviews on this place I can not believe they have business. Good thing they are linked up with the home warranty company and can make money by deceiving and ripping people off that way.
Apparently they needed that $75.00 worse then me. I'm glad I could pay you to tell me what I already told you. Thanks!

I have a home warranty and our furnace went out on of all days January first! Our warranty company uses Best as their contractor in Des Moines. They did come out on the holiday in a timely fashion but did not call in the claim to the warranty company. So now I am stuck with a furnace that is only working part of the time in twenty degree weather until Jason their employee decides it's in his best interest to call in my claim so the warranty company can make a determination on it and have them come out to replace my furnace. I have lodged a complaint with my warranty company and suggested maybe they look into finding a new, more professional contractor in Des Moines. I know there has to be one. I have serious doubts about the quality of work I will get if and when they come to replace my furnace. I am not pleased.
01/05/2015 I received a phone call from Garrett at Best this morning and was advised he was recording the conversation. I would love to have a copy of that recording to take to the Better Business Bureau. Garrett was rude, yelled at me and then basically said Best heating and cooling was refusing to do the work on my furnace if I did not take down my negative review. I guess now I know how they maintain their four stars. Well, my warranty company is now cutting me a check to take to the company of my choice and they are forwarding my complaints to their department that handles maintaining their service provider relationships. Customer Service here is SERIOUSLY lacking and I for one will not be pushed around.

I have used this company for several years and have always been satisfied, but this last year's winter cold snap, my furnace quit working. I'm sure they were overwhelmed...But I had called on 4 separate occasions leaving sufficient info to make an appointment. Always got voicemail which is expected. I would have​ at least wanted a response, or a call back. I understand they were extremely busy at the time, but just a few seconds of a call to let me know​. Without heat for over a month I ended up reaching out elsewhere and was actually much cheaper. Now I'm having issues with AC as many are going through, but I will contact a company that will at least will not keep me hanging.

I could tell right away that Best was an honest shop when I called to make an appointment. They were up front with their prices, and knowledgeable. Heath was on time, friendly, and very thorough. I am enjoying the cool air in my home like it used to be! I will certainly recommend them!

We received great service from BEST. Dennis was great help. He fixed our furnace quickly and then explained to me what it is we can do to help it run more smoothly. I appreciate him taking the time to talk to me about what we can do to prevent future problems. Thanks Dennis!

Best came out and helped me out with my insurance nightmare. They gave me all my options had my estimate In hand b4 they left. It was so much more affordable than the other companies. I was able to add on things to help out with my families allergies so we could breath again. I never even knew the importance of the maintenance etc of the unit. The tech educated us on these things I never would of even thought of as a new homeowner. Very impressed that they cared.

Best Heating Cooling & Electric installed a new A/C unit and furnace this summer at our business. They were very professional and courteous, as well as quickly responsive to any questions we had. We are very happy with the new unit and the A/C worked perfectly this HOT summer. I would highly recommend Best for service as well as new installs.

We switched to Best a few years ago when we moved into a new house and have been pleased with every visit, including the fall check up we had today with James M who even took a few minutes to help calm down and socialize a little rescue puppy we recently adopted. Our last provider answered every call we made, which was plenty because the furnace they had sold us kept malfunctioning, with a nauseating "How can we make your day better today." Best, meanwhile, simply gets the job done with no pretense. Definitely recommend them if you want service rather than platitudes.

Our air conditioner quit and American Home Shield sent Best Heating Cooling and Electric to answer our call. Best sent Tim to service our call. He was knowledgeable and able to answer my questions. Quick, efficient very professional and had our air conditioner up and running in no time. The next time I have HVAC work, I'll call Best Heating Cooling and Electric. Thanks guys!

The low rating reviews on here are on point with the level of professionalism. We've had best install a unit in our home and felt we needed to use them to service it when there were any issues. More than one interaction has left me wholly unimpressed with the way they treat customers. Anywhere from the personal interactions and the way they communicate, to the false promises I received on timeliness of job completion. I would never recommend them to anyone.

Even if a company performed very well in getting the job done from a technical standpoint, would you really want to interact with someone who didn't respect you as a customer? Pass on this one.