Best Heating Cooling & Electric

I've been seeing a lot of reviews with customers having home warranties complaining about this company, so I figured I'd give my honest review. I was needing an AC repair done on a very old unit, and have a home warranty. Through my home warranty, I placed a service call to have my AC looked at. Best Heating and Cooling was dispatched to my AC. I have nothing but positive things to say about this company! The ladies who work in the office called me right away, and were super friendly! The technician who came out to my house and diagnosed the unit (I believe his name was James?), was an awesome guy as well! He went the extra mile and helped explain to me how they work through the home warranty process. He ended up recharging my system, and it's been working great so far! For everyone who has complained about the home warranty process, it might be worthwhile to be nice to the people who work for this company. They treated me with the utmost respect, and I must say this is one the best HVAC companies I've ever worked with. Highly recommend them for all of your heating and cooling needs! Will be using them again!

Great experience with this company. They showed up when they said they would. They cleaned up after the installation. Showed us the new air filtration system they installed. Price was about $1200 less than the bigger franchised companies. Buy local I recommend highly.

I wish it were possible to give zero or negative ratings. Our home warranty company sent Best Heating and Cooling out to look at our unit. After 4 visits their techs from Best Heating and Cooling still haven't filed paperwork and in the process blew my electrical panel up. Every time I call to get a resolution or answer to what is going on the secretary tells me the owner isn't around or the technician is sick or in the hospital. Over 2 months with no resolution! If my AC wasn't covered under a warranty I would call anyone other than these guys. My father is an HVAC contractor and I have never seen an HVAC company so disorganized in unable to complete a task.

They updated my electric for my kitchen remodel. They have installed my furnace and a/c. They have installed my son and his family's furnace and a/c. I have used them for years. It saddens me to see the negative reviews about the home warranty issues. The home warranty is the problem. Believe me we have used them for 27 years with 4 different homes and not to mention my son and daughters home. They are great local down to earth people who do good work!

I just had them Install a New AC unit for my Home...I have used Best Heating and Cooling for my Business and my Home Now for 30 years..Jason and his Crews are the Best there is ...Always Great Service..Great Prices And Most Of All Great People

I never leave reviews but I’m livid for wasting money on this company! My home warranty hired this company for an electrical problem I was having in my old home. The guy spent 10 minutes here, didn’t do any diagnostic work or searching to see why my bathroom lights weren’t working. He said I just needed new fixtures (I knew that wasn’t the cause because all my lights in the bathroom quit working, not just one fixture). He left and put in the request. I tried calling the company back to explain they should have done more diagnosing before coming up with that solution. They literally hung up on me when I asked if someone could come back out and actually look. I decided to hire another company to come look less than 24 hour later and guess what?! They actually looked at what was wrong and I need all new electrical and a new fixture would definitely NOT have fixed the issue. This company won’t try to fix your problem and will hang up on you if you question them. Zero stars if possible.

12/19/22 I've been doing business with this company for about 6 yrs. I purchase the annual maintenance pkg. I feel the company should call me to schedule the fall appt, but instead I had to call them after not hearing from them by November. The tech Dennis is super nice and very knowledgeable. I feel they can improve on communication and organization.

Best definitively lives up to its name! Honestly, never heard of this company until referred to install a furnace and water heater. Jim and Dave were great! Jim explained every process as he installed both. The work was very organized. They found an error with venting, and then corrected the problem. Both were very polite and professional. Got a new customer for any future problems with cooling, or electrical needs! Great job!

I had 4 companies in my home to provide me with an estimate. BEST was the only one that showed up on time. BEST was the only company that provided me with 3 different quotes based on efficiency. Garett who was my contact with BEST handled my rebates for me. He was very nice and understood we were not made of money. He even trimmed some bushes for me to make room for the new A/C. Thank You Everyone Who Was Here.

Tom came to fix our breakers - was so nice and knowledgeable. Fixed them fast and even went to pick up a part near by so he could finish the job! Would highly recommend!