Control Tech Heating & Air Conditioning, Inc

Nathan did a great job explaining the servicing, and likely life, of my furnace. He gave me things to think about when I replace it. He's serviced my furnace before and I was pleased then, as well.

Jim came out (at Nathan's recommendation) to quote new HVAC. He was super informative and listened to what is important to me. I have some follow up questions on the quotes and will reach out to him directly.

You have a great team! The people I speak to when making appointments/buying service plans are also top notch.

I love everything about this company. Excellent customer service. They are prompt, honest, and have always exceeded my expectations. There is a reason they have been in business for so long. Also, Jeremy is a rockstar. Thank you so much for fixing my AC and maintaining it. You will not be disappointed by utilizing ControlTech.

I have an annual maintenance contract with Control Trch which is a good value and disciplines me to stay on top of my system maintenance. This summer they filled my Freon and I just had my winter heating maintenance. The technician (TJ) was very knowledgeable and respectful. He was patient with me when I wasn't sure whether or not I had paid for a new contract and waited while I checked my records. He explained what he did and all charges seemed appropriate. Recommend highly.

They installed ductwork for a new range hood in our kitchen as well as some rerouting in our basement. Other AC companies all said that they didn’t do range hood ductwork and we finally found this company on Reddit! They were super nice, professional, prompt to come out and give a quote, got us on the schedule quickly, and we’re very pleased with the work.

We bought property with a 16-year-old working furnace and air conditioner. However, we wanted the reassurance that in the dead of winter or summer, our heat or air-conditioning wouldn't go out or need expensive repairs. I called, and a sales rep (Jeremy) came out right away and gave us a very reasonable quote. The units we chose were Energy Star rated, high efficiency, low decibel rating, and qualified us for a Duke Energy Rebate. When our HOA would not approve our air conditioning unit due to it being a bit too tall, Clay and Jeremy went ABOVE AND BEYOND with patience and great customer service, even writing a letter on our behalf stating that the air conditioning unit we chose complied with the 2023 federal standards that were changing January 1st. We really appreciated their understanding and perseverance through the ordeal, and were grateful in them getting our HOA to reverse their decision and allow us to install.

As far as the install went-shout out to Benny for getting us quickly on the schedule, and also to the team who did the installation. They were on time, professional, knowledgeable, and worked efficiently and were very neat with hauling away all debris and materials from removing the old to installing the new. They also were very careful with the landscaping when installing the AC unit outside, and we loved that they automatically replaced the cement pad and installed a surge protector at no extra charge.

The units have been installed now for 5 months, and are working perfectly. We will be using this company for ALL maintenance, and HIGHLY recommending them to anyone we know! (Note: I found them through Nextdoor app as many of our neighbors used them in our old neighborhood and also LOVED them. Now I see why!!!) Thanks to everyone at Control Tech, and if you are reading this because you are wondering who to use-wonder no more! You will not regret aligning with this company. :)

I will start by saying, I am an engineer, and attention to detail is part of my work. This review is related to my 3rd time replacing HVAC in 3 different homes (in other areas- this was my first job with Control Tech). I know what to ask for, and I know what a good job looks like. I am also very handy in several trades- DIY is my main hobby. After interviewing pretty much every HVAC contractor in the area, I chose Control Tech. They are low pressure, with a competitive price, good work, honesty, and great responsiveness. I went direct to Control Tech, not through Costco.

First, Matt (who was my sales tech) is really cool, and low pressure. He knows his stuff, is really responsive, and didn't play any games, unlike some of the other vendors. If you start interviewing around, you'll see what I mean.

Second, I have a complex job, where a condensing unit was (previously) installed in the attic. It's worth mentioning that I had a few contractors (not Control Tech) that declined my job due to the complexity. One of them walked in, and walked right out (unbelievable, but true). The previous installation was not correct, however, I knew fixing it (building a room in the attic) so I can "safely" put a new high efficiency unit in it's place was not going to be simple. While construction is not something Control Tech does, Matt spent hours (probably 6 hours in total) advising me on how to do it. They then brought Josh (the manager) in to review the plan, and give more advice. About 2/3 of that time was before I put down any money.

Third, after I got the attic room built, Control Tech installed a new system there, and in my basement. The attic job was not easy- it's up a ladder and not a comfortable space. Curtis, the senior tech, was REALLY detail oriented, clean, and friendly. Curtis also took the time to teach me a few new things about HVAC (again, I am an engineer, so I am interested). Curtis exceeded expectations- The attic install is artwork.

Fourth, I did have some nitpicks on the way my other (basement) system was installed (by a different tech on the same days as the attic install). However, Control Tech sent Curtis back to fix all of it (I asked for Curtis), at no charge. To be clear, I don't think most people would have had the same (or as many) nitpicks as I did, but they made it right anyway.

Fifth- Control Tech did not ask for the final payment in full until all of my nitpicks were resolved. I like that policy.

So far system is working excellently, and all the advice that Control Tech gave on the attic room build has far exceeded expectations.

I highly recommend Control Tech. The only advice would be that if you are super detail oriented like I am, that you ask for Matt, Josh, and Curtis. If you are not a bit OCD like I am, the other installers will be fine for you.

I’ve used ControlTech for over 25 years. I feel like they have never steered me wrong with honest and fair service and pricing. I definitely have peace of mind using them!

Control Tech service tech was checking our heating system. He was extremely thorough and informed us that our humidifier wasn't working properly. Very helpful in his explanations about everything.

From consultation to installation, the Control Tech team did an excellent job! During consultation, Matt Butler answered our questions and provided us with several opinions and options. He was very knowledgeable and professional. His communication was great and he was very responsive through phone and email. The installation team (Doug and Doug) showed up on time on the installation days. They did a great job of answering our questions and always kept us updated on their progress. They were professional and did a great job of preparing the area and cleaning up after they were finished. Their expertise in installation did not go unnoticed. The cost of the products/installation was reasonable and what we budgeted for. I would highly recommend Control Tech!

I have used Control tech for all of my heating and A/C maintenance since moving to Zionsville, and have not been disappointed. When a new system was needed I chose them over other known companies and received amazing deals. Customer service has always been great and never an issue to get any needs attended to quickly. I have had great experiences with Jeremy on the sales team, and every tech has been courteous and professional when visiting for maintenance. I would recommend this company 100%