Mr. Duct

We had the technicians from Mr Duct clean the ducts in our house, including the drier vent. They did an amazing job. They were on time, very professional and respectful. When we called to book the services they had appointments available for the following day. We will definitely continue hiring their services in the future.

Awasome service! Very professional, fast and very clean! Even during covid, wore masks the whole time.

I sent them an email in the evening that I needed their services for cleaning a dryer vent asap. They responded quickly the next morning and got me an appointment. I wanted the clogged dryer vent on my roof cleared before my new dryer arrived. The team kept me informed of when they would arrive and got the work done efficiently and before the delivery of the new dryer. The men were easy to work with and the women in the office very helpful too. I have used Mr. Duct for my vent cleaning in my home and refer friends & family to them too. Thank you!

Overall very poor quality of work, go with someone who actually cleans your duct professionally! I had Mr. Duct come to clean my dryer duct since my dryer did not seem to heat up completely and from my research, I understood that was the first step. I called Mr. Duct who came out in a reasonable time, was very respectful and wore a mask during their visit, and "cleaned" my duct. I live in a two story townhouse and the access to the attic is in the laundry room on the second floor. I knew that the person from Mr. Duct did not go into the attic but since he told me it was clear then I trusted him since I am not the professional. When my dryer didn't heat up completely after this service was complete, I figured it was my dryer that was causing the problem and had someone come out to look at the dryer. The dryer guy disconnected the dryer duct in the back after inspecting the dryer and said that it was a dryer duct issue and I should have the duct cleaned. When I told him I just had that done a few weeks prior, he told me that that was definitely the issue and I should call back. So, I called Mr. Duct back and they said since they stand behind their work they would send someone out again to clean it (second time). This time my husband was home while the duct was being cleaned and he was paying close attention to see how they cleaned it. He said they again did not go into the attic (can't really get on the roof due to how steep it is) and just connected something to the duct that connects to the dryer and ran that for awhile. When the dryer again didn't work after they left, I called Mr. Duct back and they assured me that they cleaned it from "both ends". When I asked them to clarify, the customer support person said that the service guy went into the attic to clean it as well as from the connection on the dryer. This was a blatant lie. The lady on the phone told me that she could send a service guy out to meet our dryer guy and they could look at it together. When I called the dryer guy, he was only a few minutes down the road and came back and looked at the dryer (Thank goodness free of charge!) and again confirmed that it was the duct still causing the problem. When I called Mr. Duct back the service rep told me that they could send someone out for a THIRD TIME, or I could get a refund. Thankfully I went with a refund and hired a different 'quality home air service' who came out, went into the attic and actually cleaned my duct and fixed my issue that I had been dealing with for over a month. This has been a couple of weeks ago any my dryer is still working like a charm thanks to the company that actually cleaned my duct instead of providing a half-effort job. I should've went with the other company in the first place instead of dealing with a dysfunctional dryer for over a month due to poor quality of service.

The guys were excellent today! Very knowledgeable and did an exceptional job in less than 2 hours!
I told them to be careful with the floors, carpet and walls since we just painted. They definitely did a good job keep things clean as they worked.

I give them 5 stars, will definitely recommend this team to others.

Malik was terrific! Ah the ducts, including the dryer, were cleaned - everything put back in it's place, and left the areas spotless. We will definitely be seeing him again in 2 years!

Mario and his associate were awesome! Very polite and respected my home like their own. Took the time to answer all my questions and they weren't in a rush to get the job done. I thought they had missed a vent which turned out to be a breather for the water heater. They were courteous enough to come back and show me that it wasn't a vent. They truly know how to satisfy their customers and they do stand behind their work. I am extremely happy with the service and would definitely recommend Mr. Duct to my family and friends!

Perhaps the tech had just had a long day. But he did not go over anything on the paper they left with us about the details of the service. He was very quiet and stand off’ish. I tried asking questions and he would just shake his head.

According to the sheet you can get before and after photos of your vent cleaning. I would have loved to have seen that. But if I’m not told it’s an option how do I know to ask for it before the service? I Was not given accurate info on the cfm of our dryer vent. The dryer was off by the time he got to the roof to check the initial reading. So of course the reading would he 0.

I contacted the customer service rep with questions and they were pretty condescending and dismissed my concerns. For a premium dryer vent cleaning price you’d expect premium service. Next time I’ll try the cheaper cleaners to compare.

I just had an appointment and the technician Jason was so incredibly professional, understanding, helpful and efficient. He was here at the agreed upon time (between 8 and 10) and finished before the appointment window was over. The service itself is impeccable and my dryer actually works now! I cannot recommend then enough. They are very transparent about the price of services possibly being more than the quote based on the actualwactual but it is 100% worth every cent.

The people who came into our home were nothing short of amazing. Mark and Sergio were efficient, clean, polite, thorough friendly and professional the entire time they were working. They were both detailed oriented and were happy to provide information/explanation that we were confused about. The company uses all modes of communication from text messaging, phone calls to emails. It was very convenient to be able to answer questions, schedule an appointment and get pictures! There is no question that I would use them again if we needed it! You absolutely get what you pay for with these guys! Thanks!!