Arctic Air Inc.

Truly commendable service from start to finish. The kind woman who answered the phone was knowledgeable and helped me try to troubleshoot my furnace. When that did not work, she advised me up front that there would be a service charge of $79. She had a nice technician (Matt) at my home within 30 minutes. Matt promptly replaced a small, inexpensive part for me (after physically SHOWING ME what was broken and explaining why it was a necessary fix!) he even wore little boot covers to keep my carpet clean. At the end of the service, I emphasized that it was important that I have a hard copy invoice as well as email. Matt stayed until I confirmed I had received the receipt, then shook my hand and thanked me! For what?! He is the one who fixed my problem! What's more, a lady at their office even followed up with me a few days later to make sure everything worked and that I had my receipt. WORLD CLASS.

Humble and neighborly service. Honesty and integrity defined. As long as I live in Boise, they will be the company I call.

Very personable individuals,and professional. Always enjoy our interactions with them.

Artic Air is a pleasure to do business with. The employees are always friendly, courteous, helpful, efficient and knowledgeable. From their Phone Representatives to their Technicians, they’re all wonderful to work with. Their prices are fair and competitive. Shane, in particular, has been excellent to work with. He really goes above and beyond for us. He always remembers that my husband’s medical conditions requires us to be conscious of the air quality in our home more than most people. So he makes sure that our HVAC system is working optimally all year long with the latest products and services. But he’s never pushy. Just very informative.

They came in quickly and were able to find the problem. They drove to Boise to grab the part that was needed and fixed the air conditioning that same day.Their prices are pretty high. The part I needed was covered under warranty but they were only there about an hour total and I was charged $260 for labor. Seems a little high to me

Tucker was so helpful and very professional!

Shane did an awesome job of keeping our unit going when it was on its last legs. He was honest and said it probably wont last a year. He was right. New unit being put in and these guys have been great. Not only are they thorough in telling us everything that's going on, they went above and beyond by bringing out space heaters for us and ran around looking at electrical for the heat pump when the electricians went home! I love Artic!!

Konrad and Scott were absolutely great to deal with and always answered my questions and phone calls. I had two separate projects, heating my garages and venting a generator. Konrad helped me put the right solution in place for both projects and Scott did excellent work on finishing up the heating project and venting the generator. I could not be happier with the work performed by both of them and the entire team!

Dean was great. Very professional and courteous.

I worked here and had the best experiences I've ever had. And I learned skills that I can use everywhere. They have a great leadership!

Phone representatives and service personnel are all courteous, professional and helpful. Service appointments are easy to make and personnel have been on time. I am on an annual service contract with Arctic Air and last year a new central air conditioner.