Casteel Heating, Cooling, Plumbing & Electrical

After scheduling an appt online for my AC that stopped working, Trevor came out the same day and fixed it! Very professional, knowledgeable, and provided great service. I’ll be calling Casteel from now on. Thank you, Trevor!

The customer service I received from technician Samuel Dodd was great! He showed up on time, provided an honest pov with respect to the root cause of my A/C issue and helpful advice on steps forward regardless if it was his company or a different company. I appreciated his direct honest approach.

Josh Guidry completed the install of our new AC unit and he was completely professional. Josh and his team were very careful as they began to setup in the home and they were not messy at all. They did a great job and I really appreciate their service.

Great! Last Saturday, my upstairs ac started blowing warm air. I called and had an appt the next day, Sunday at 2. I received a call and was delighted to hear our tech was on his way, earlier then scheduled. Shane Ramey evaluated and replaced the capacitor. Within an hour we were cooling!! Shane was professional and informative of what was needed and tips to keep the unit in shape. Thank you sooo much for a quick repair and a pleasant experience!!

Elliott arrived on time and quickly & efficiently solved my A/C issues. He was professional and courteous and the price seemed fair. I will call Casteel again for any A/C, heating or plumbing issues we have in the future.

Samuel Dodd showed up on time.... Was absolutely great at diagnosing our problem and walked me through what I was going to be facing in replacing our system... He setup an appointment with their sales team for me to get moving in the right direction. Samuel is a great guy. Honestly a great conversation

11/17 Update: Shortly after my 10/26 update (see below), Casteel did call me. I haven't connected with them yet because I no longer have a need nor a desire for their services but I did want to be fair to them and say that they reached out about 6 weeks after I shared my initial complaint. They referenced this review in their voicemail so it's likely the below update that got their attention.

10/26 Update: despite their reply to my initial review, no one from Casteel has reached out to me. I think they must just post that on negative reviews to make themselves look better. I ended up using Bartlett Heating & Cooling, they charged $149 to inspect two furnaces and did not add in any additional charges. They were friendly, showed up on time and I'm happy with the switch.

Original review below:

Both of my HVACs were installed by this company. They mailed a coupon for a $79 Heater Tune-Up, with no mention of additional fees, etc. Then when I called to schedule the tune up, at the very end of the call they mention they'll be adding a $15 fuel surcharge to every call. I pointed out that this was not mentioned in their coupon, and also their dispatch center is about 1 mile from my house, but the customer service person didn't care and was borderline rude about it. I politely asked for a customer service manager to call me back so I could discuss further, and never received a call back.

A) We all are paying the same gas prices, I don't get extra money in my pay check to cover my gas.
B) They're literally one mile from my house.
C) It's deceptive pricing/marketing at best.

I'll easily find another furnace company for my future business.

Our technician Elliott was just great! He was on time, professional and friendly. Casteel always comes through and has the best technicians I have ever used.

Samuel came out to diagnose why one of my units wasn't working. He was super helpful in explaining what was going on and showed me step by step what he was doing and why. Gave helpful recommendations and I greatly appreciate his time and professionalism. Would highly recommend

Casteel recently installed a new Lennox 17 seer unit at my house. The quote didn't change from their initial visit, the techs doing the install (Earl & Todd) arrived around 8:30AM and were out the door by 4PM. Every question I had was kindly answered and when I noticed something that was promised wasn't being installed, I brought it up and the techs were quick to resolve my concern and even apologized. I am very happy that I went with this company and I have a 10yr warranty on parts and labor. I pray this is the beginning of a long term partnership, thanks again.