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USA Air Conditioning Services Reviews - 100

4.3
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
matt lan

USA AIR was a pleasure to do business with. The office called me back to move the appointment back so i would not go the weekend with no ac. The rep Eyal was very patient answered all my questions and the price very competitive. Installers were super ! Cleaned up completely. And I have had a follow up call to see if all was OK and I was pleased. House is cool and comfortable! Would recommend to anyone needing a new AC

Jessica Ruiz-Sanchez

WHATEVER YOU DO, DO NOT PURCHASE AN AC FROM THIS COMPANY!! Buyer beware!!! Our unit is under a year old and has given us problems ever since and they have yet to fix the problem. We were given a faulty unit and they refuse to replace it. They keep ordering parts to “fix” it and nothing works. They guaranteed this last part would take 4-6 weeks to receive and we are on week 9! The tech disconnected our AC and said not to use the AC until the part comes in. We have been in Florida 90 degree heat for 9 weeks with no phone calls nothing. The supervisor Kevin must take like 6 lunch breaks a day because the secretaries always have an excuse as to why he cannot come to the phone. It is terrible that they were paid in full and treat customers this way. The secretary told us we should try calling American Standard and complain. She was SO rude. Please stay away I regret my decision on going with this company everyday.

Lauren M

Financed AC unit a year ago and was told by the rep I would pay zero interest if I paid in full within the year, well that was a LIE because I ended paying around $200+ in interest even though I paid it off within the year. Their sales reps are shiesty and will say anything to get you to finance their services, DON’T DO IT. Also, if you call for service they’ll send another salesman to try and sell you something else instead of actually being helpful, SELL, SELL, SELL! $$$$$

Janice flom

Our air conditioning stopped working and we called USA. We had originally purchased our A/C from them and have always found them great to deal with. Shimon came to see what was wrong - the same day we called. We needed our air ducts cleaned plus other servicing. He was patient in explaining the issues and he offered us a fair deal for the work. We had the service tech, Justin, come early the next morning. He and his trainee also were terrific. They protected our belongings and took care to do a great job. We were up and running in less than 24 hours. We highly recommend USA. Ask for Shimon and Justin!

Grayson Finn

This company has no professionalism or empathy towards customers. I bought a new unit from them, paid it off in FULL. My unit is still under warranty, I called for maintenance check due to AC keep dripping water after 4yr of installation…it’s day#3 and no one has show up. I Keep getting put on schedule and technicians not showing up. I DO NOT recommend this company…

Sandy Narcisse

Our A/C unit was blowing hot air. I was recommended to contact USAAC by another family member. Simon gave us a quote and the next day our new A/C system was installed. Simon was professional and patient with us and explained thoroughly what needed to be done. Our new system is fantastic. Thank you, for an amazing team who installed our new system. Peace and Blessings!

Polymnia Galiatsatos

I hired this company to clean the vents in my apartment which were in awful state. Eyal was professional, knowledgeable and courteous, explained the work to be done in detail, and made sure the crew came on the same day to get the work done, with excellent follow-up. They did a full cleaning and restoration of the ducts, including HEPA vacuuming, sanitizing, and application of a white treatment along the ducts to prevent future accumulation of dust. The crew worked diligently and even tidied up after the work was completed. Thank you 🙏

Ron Elitzur

I had a great experience with USA AC! Their representative Shay Gutglas came on Friday to check out our current AC which was over 10 years old. He offered to service it but after consulting with him, I decided to replace with a new unit. Shay gave me a great price both for cleaning our existing ducts and installing an entire new HVAC system. He had it all coordinated for the following Monday! Shay came back on Friday to take a video of our existing unit to share with his crew (who you can see in the picture I've shared) and he guided them on everything. He was kind of like the general contractor coordinating the entire effort including a second team that came to clean out our existing ducts. Shay also arrived Monday morning before both crews with a shovel in his hand to take out a bush along with the roots that was blocking our unit so that after the installation, we could replant our bush. Top notch all around, couldn't have asked for a better team of professionals to do the job with much dedication and expertise. By Monday mid day, the new unit was cranking! Thank you USA AC!

john redenz

I didn't think my central air system was working up to par. Some people complained about breathing issues while they were in my house. So let's get my ductwork cleaned. I called around and USA air conditioning would come out the same day. Shimon told me that my ductwork was to old to clean. So he walked me through a spray coating to cover my existing ductwork and be more efficient. I liked the sound of that. He also told me about an In - duct air purifier by Reme - Halo and an UV sanitizing bulb. That sounded like exactly what I was looking for. The installation crew showed up. Ishmael and Juan did a wonderful job. Covered most of the place with plastic to protect my belongings. It definitely took time to perform all that work. They cleaned up like they weren't even here. Thank you again USA Air. I would recommend USA Air Conditioning to take care of all your A/C needs. Plus they perform other services.

GUEN GONZALEZ

Izik was at my house and gave me the best service ever. He was thorough and went above and beyond and gave me additional recommendations. Izik please continue to do what you do best. I enjoyed your services.

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