USA Air Conditioning Services

I called this place for a duct cleaning coupon I found on Valpak for $79. The technician came out and tried to up sell me to an outrageously priced $1,750 cleaning. If I’m using an $80 coupon do you think I can afford that much money! Anyway I politely declined and said I wanted to go with the service I originally booked for. He nodded his head walked out the door and drove off with zero communication about what was going on. I called and spoke with 2 very rude reps who were completely dismissive and inconsiderate about this blundered customer service. There is no way any of these reviews are accurate! They are likely bought and paid for like so many other poorly managed companies to try and bait and switch customers. It’s really sad that they treat people this way. I’d avoid at all cost unless you have 2k to drop on your A/C “cleaning” that’s likely the only way they will treat you right.

The guys all seemed very knowledgeable and efficient, so I was very hopeful. They were incredibly friendly as well. Unfortunately, the business has still not picked up the permit from the city and it’s been a month with no inspection. On top of that, while they were here, one gentleman accidentally broke my room divider which I have to use for work. To replace the same divider would’ve cost me almost double what I paid for it originally, so I decided to go with a different one. That’s a whole other saga. Kevin wrote me on May 21st telling me he would be getting my check out to cover the cost of the replacement. That was a month ago. No check. That was $111 divider and money doesn’t grow on trees. Another issue I had was the guys showed up at 10 am and I was given the impression the job could be completed in 1 day. The guys left on Tuesday at 2 pm after replacing the AC unit. I asked if they were going to get the duct stuff and come back that day because I had work scheduled the next day. They told me they wouldn’t be returning until the following morning. I was confused. On Tuesday, they were here for 4 hours. On Wednesday, I had to cancel appointments that ended up costing me part of my paycheck to the time of over $150 and they arrived again around 10 am and left around 2 pm. That’s 8 hours worth of work, guys. One of my clients had her AC and ducts completely replaced in one day…on a SATURDAY, which is what I had asked for to avoid missing work, but was told that wouldn’t be doable. I’m not sure who she used, but next time I need an AC tech, I’m calling her selection. So far, I’m out over $250 from this and still no inspection. I will say, the company is pleasant to deal with and even leave portable AC units behind while they’re working. That was huge. Only problem was I had to be confined to my bedroom because of the way my living room is set up. The job could’ve been done in one day and I wouldn’t have lost income or been stranded in my bedroom for 24 hours. I know you guys can do better than this.

Update: AC broke down after 1.5 years and they’ve now left me 2 days without AC in September heat. I’ve been hung up on by both Ella and Maria. Given one time for repair and the morning of, told a later time in the day, putting me at 48 hours with no AC. Go visit Yelp for more accurate reviews. Avoid this company at all costs.

Shimon was very knowledgeable of his product and able to explain exactly what our residence needed and the process involved. He offered everything at an excellent price compared to other quotes we had received. The crew that came to install the units were professional and cleaned up when done. We had an excellent experience with USA Air and would highly recommend them to family and friends.

I had Shimon show up on time. He was very professional and explained everything he did and the reasoning behind it. Very pleased with the service. Highly recommend him as a technician

The level of service provided by USA Air Conditioning Service, specifically, representative Evyatar was top notch! I live out of state and need to have my parents AC installed, so I reach out to USA Air Conditioning Service and was paired with Evyatar. He showed patience and compassion to my elderly parents. He kept me in the loop every step of the process to the point of me feeling like I was present. I couldn’t have asked for better service. Evyatar’s level of professionalism and follow-up won me over as a customer for life. I highly recommend USA Air Conditioning Services - ask for Evyatar , he delivers on top notch service!!! I should add he’s transparent, honest and most importantly personable. Thanks Evyatar for an outstanding experience.

I have been an homeowner for 20+ years and have worked with many different Air Conditioning Companies. This is the first company I have ever dealt with that really cared about making sure I was 100% satisfied and continues to do so AFTER the sale. Louis who was my sales rep was incredibly knowledgeable and very fair with his pricing. He came to the house during the installation and followed up after. I had an issue about a month ago and they had a guy at my house within the hour, fixed the problem, no charge. Tuesday night I called him with a minor issue, he had a service rep at my house Wednesday 9AM, flushed the drain pipe with high pressure machine, no charge. This is all 4 months after the sale. They care. Louis gives you his cell phone and tells you to call him personally for any issues. Their service is the best and he delivers what his promises you.

I scheduled a service for vents cleaning the estimate for 9 vents was about 250 per vent I agree because they offered 18 months interest free so I agreed what happened when they came to do the job they only did 8 vents because one of the vents is not connected to the a/c system so when I called and called again and again they keep saying that they need to talk to the manager then that the salesperson was going to called me this been going on since October 2022 and here I’m waiting for someone to call me and nothing all I want is my money back for the vent I was charged for but they never cleaned it

From the first visit Shay Gutglas was a true professional analyzing and thoroughly explaining a/c needs and duct cleaning services and at reasonable price. The installers Justin and Isaiah were very courteous and professional and used protective plastic around all my furniture and things. Highly recommend to anyone needed a new a/c or services

Thank goodness we dug deeper after being told we needed a whole new dryer vent and duct system. Beware of the guys that come to try to sell you. Finally found a reliable company to do the work who took the time to research our problem, cut open walls only to find wet lint in our duct. It’s cleaned out and we now have zero restrictions. Unbelievable money making schemers. Beware! And I love how this Co replies to my review and says: we left you an estimate with all the options on repairing or replacing and you decided to go with replacing. NO WAY DID YOU OFFER ME ANY OTHER OPTION BUT FULL REPLACING for over 2 Thousand dollars. I asked Ben numerous times if we had any other options and he specifically said NO. Don’t try to act as if you aren’t salesman! Because you’re LYING. No handyman took care of the job, a reputable company did and they took the time to give us options as well as provided us with honesty and said a whole new system is very rare and unlikely. We were told by Ben and colleague that was our ONLY option. Unbelievable to lie. Affording it wasn’t the option. We prefer going with an honest company. You are NOT.

Roy USA AC (Home Improvement) owner is a first class individual. His staff is knowledgeable and truly care's you are satisfied with the service. USA AC does not try to up- sell for unnecessary services. Roy did a job at one of my rental homes a few months back. The installers are seasoned highly trained individuals. The job started and ended on the agreed date and time. All garbage was removed from the site This was extremely important as had tenants living in the home. I phoned US AIR at approximately 1pm on a Tuesday by Wednesday a new unit was up and running at 2pm. Our tenants were elated with USA AC's fast quality service. We recently had another AC job with a tenant who does not realize when replacing an AC unit it takes a little time. Especially at a time many vendors are having problems finding inventory. I phoned Alina at 9am on a Monday. Tuesday at 8am USA installers were on the job ready to work. As this is an older home it has more than one circuit breaker box. I thought knew were every breaker box is located. Wrong!!! The installer found the box reset the breaker and the AC unit immediately turned on. Saving me thousands of dollars in a tight economy. Roy's representative could have simply not let me know it was only a breaker. Which is totally a credit to the type of people Roy employee's. I phoned Roy realizing there is a cost as two installers were ready to work. I offered to pay a few hundred dollars. Roy refused to take a penny. I have had many tenants over the years. Unfortunately this tenant thinks it's a hotel and not a rental home were when major items break it takes a little time. I realize the unit is older and as soon as the tenant exits the property in early 2022. I will call Roy to put in a new unit whether I continue to rent or in all likelihood put up for sale. I realize this AC which is quite old is nearing the end. I cannot say enough good things about Roy and his team. First Class. I highly recommend Roy if your looking for a first class quality gentleman who provides superior work at extremely fair price's. Thank You Roy.
Mr. Daniel Quinn