Pinellas Comfort Systems

Pinellas Comfort Systems installed a brand new AC unit at my property. Installation was fine, however 5 months later the new system stopped working. There has now been 4 different appointments replacing parts trying to get the system working again. Thankfully it’s all under warranty but it’s been extremely inconvenient. My property is a short term rental and I had the new AC installed before renting it so that I wouldn’t have any issues like this. But having the brand new AC serviced 4 times in the past month has been inconvenient and annoying. Not sure what they did when they installed or what went wrong but this shouldn’t happen.

I would not recommend this company. I called for a quote for a whole new a/c system and the guy that answering the phone sounded like a teenager. When someone from the business returned my call, she explained it was an answering service that they were no longer using in 2 days. So i let that go. I had a guy from their service team come out i believe he is part owner he stated he is 4th generation a/c guy who used to do service tech work and now does the sales end. We chatted everything appeared fine. He stated he needed to measure my windows i directed him outside to do so. No other Person from any other company did this they all needed square footage of my home and looked at present system. He said he needed to go back to the office to figure out pricing and would email me. I voiced concerns about other businesses that had come out and he said most of his business was from other companies not following through on their end. I'm scratching my head on this because 2 days later i called their company twice asking for my quote everyone else had a quote right then and there and emailed same day. The lady said she didn't know if they were out or where they were and left word for him and his boss. And put me off until the following week. You mean i have to wait a week for quote? Now Its been over a week.. very strange... doesn't seem like their interested in business and have a hard time with follow through.. no return phone calls no email with quote. Legit business?

This is the first time I am using Pinellas comfort systems and I am very happy with the service they provided from start to finish. Ray came to check out an issue I was having with my AC system. He was very professional and courteous . Mark in sales did a marvelous job getting me a new system and getting me in the schedule the next day.He is very kind and takes care of his customers. Shaun the installation manager was very good . He helped with the diagnostic of my old system and explained everything to me. Larry, Mike & Kevin remove and installed a new heat pump, air handler, and added some returns and air supply for me. They had my system up and running by the end of the day . They were very kind and professional. They left my place very clean. I would definitely recommend Pinellas Comfort Systems you wouldn’t be disappointed!

The service tech was late both days they came out. I was given a repair quote and told I would get a phone call about our warranty coverage. We were told to expect the call the following day. It's been a week and we have heard nothing. I guess that's fortunate since we had another company come out with a lower quote since one part didn't need replaced.

Charles was so helpful and thorough!! They were able to come out same day to help us. Will be sticking with this company for our AC needs 😊

Pinellas Comfort Systems provided excellent service - from scheduling all the way to the repair. I have been a very satisfied customer throughout. They were very upfront and provided a thorough explanation of the issue at hand and were able to get a replacement part the next day - when I assumed it would take days, especially given the recent storm (Hurricane Ian). I will continue to utilize them for any future HVAC issues and am a very satisfied customer!

I guess they merged with another company and I have been trying for over 2 weeks to get a repair done for an estimate that I paid for. I have asked for a manager to call me back. Put on hold and forgotten about over and over. Contacting Better Call Benhken next! Will delete review ONLY if my situation is resolved. Would like a refund of the prepaid maintenance as it is impossible to get in touch with anyone.

Britt was on time, very personable, & knowledgeable. He took the time to walk me through what needed to be done and explained the long term benefits and answered all my questions. He was very professional & kind and I appreciated his solution for my home and will be having my duct work done with this company!

Found company through Google search for BBB A+ ratings. Impressive number of years in business and 700+ 4.9 reviews guided me to call and set up an appointment to for annual checkups. Able to talk to a human being to set up the initial call at my convenience. David was on time and very professional. Explained what a typical maintenance call includes and backed it up with a well organized completion of services on-line report. Pictures were taken of pertinent AC components and estimates that I should be aware of. The invoice, estimates and pics downloaded readily. No pressure to purchase anything. Just the facts. I was very pleased with our first encounter. I feel confident that our AC will be well taken care of.

Ray at Pinellas Comfort Systems has been to our home twice! He is communicative, professional, on time or early (but calls first) and provides exceptional service. He even saved a lizard trapped in our AC pipes! Highly recommend this company!