Cox Heating & Air Conditioning

Cox was hired to install the AC units in a brand new custom home. The original design per discussions with builder and Cox were to use split the units to cover each side of the house. Somewhere along the lines Cox changed the design instead running downstairs from a unit in the attic on the south side of the house and running the upstairs from a unit in the attic on the north side of the house. So ducts are running by each other to reach the other end of the house when a unit sits on that side. I am not sure why they made the change but the end result has been that several of our down stairs room on the north side of the house (run by the south end attic unit) were getting very little volumes of air. Clearly this was a very poor HVAC design. They claim that is how other houses do it. But this isn't another house. Our house is very open so trying to control up and down doesn't make sense. Now they are trying to use dampers and additional thermostats to control airflow, all the while billing the builder for their own mistake. This new solution included securing wires to the walls of the brand new custom built house. I think the service guys who work for Cox are nice and have been friendly however working with the company as a whole and getting them to take ownership of their mistake has been interminable. They asked me for more money for better AC units, they sold me on the value and I paid without question. But now the time comes for them to make things right and they want more money and have yet to accept accountability for their mistake. If I was building again there is no chance I would use Cox.

Excellent customer service. Technicians are always punctual, friendly, and informative. I will always stay a Cox customer.

I own several condos and had the pleasure of having Tommy (COX field technician) perform the seasonal maintenance check. I was throughly impressed with his knowledge & attention to detail. He went above the required service to make sure both of my HVAC systems were operating in a top notched manner. I'm very satisfied with COX!!

I had technician Eddie come to my home and assist me with the operation of my Cor thermostat on our new Carrier A/C unit. He was super knowledgeable with these units and explained everything and showed me how to operate it perfectly. He was on time with booties and a smile. Quality pays for itself. These guys are the pros from install to service.

Employees: Salesperson Kerri Lynn And Technician Drew displayed attributes of Honesty and Integrity that reflect Highly Ethical Corporate Policy. They both suggested the possibility of repair of my non-functioning older A/C Unit, something that three other companies would not consider and instead insisted only on replacing with newer expensive equipment. Indeed, the unit is now functioning well after a minor adjustment by Drew. Kerri Lynn, Drew and Cox Owner Mr. Moscowitz Truly Merit Acknowledgement, Recognition, and Praise.

Apparently they dont do evap coil maintenance or duct work at all during summer. I was told that my A/C was "doing it's best" but not keeping up because it's hot out as the reason for unit freezing and not cooling. Did my own research and found the actual issue. What a waste of time and money using them.

Cox Heating and Air Conditioning found and replaced the thermostat for my home HVAC unit. The technician was very competent, located the problem quickly, and replaced the unit with one from his truck.

I paid $240 for a non-programmable unit and then found the identical thermostat on Amazon for $40 - a markup of 500%. I called the Cox supervisor, Pat, and objected to such a high markup. He replied that Cox's thermostats were industrial quality, unlike what you buy on Amazon. Hogwash, I was just gouged. BEWARE WHEN YOU BUY PARTS FROM COX!

After 25 years we were refused service because we forgot to pay a $144 service call. No phone call. No reminder. Bye Cox AC . there are plenty of other AC companies and we will let everyone we know Not to use you.

Doesn't sell to public anymore. Needed a start capacitor and had to go to the interwebs to get one instead of local.

Edit: You replied saying you've never sold to the public however in 04-05 I was able to purchase a matching start motor capacitor for an older unit at your location. Maybe you made an exception at the time but I am not making an unfounded claim.
I'm sure you have a good reason for your policy. Thanks anyway.

A/C went out in the middle of the night. I called before 7 and the gentleman who answered the phone said that if I could wait one hour until they opened they would call me back, if not they would be out. They called back exactly at 8am. The technician was there at 9:30, very friendly and he physically showed me what the problem was and explained exactly what happened. He fixed it and offered to fully service the unit while he was there and told me the price up front. Very fair and honest. Will use them again for sure......B/T/W Tiffany, blaming the A/C company for rodents around your house, really ???? How about making sure their is no food on your garbage that may fix things !!! And Julianna, I call fake news on your dealings with the Cox technician.