Polk Air Conditioning & Heating

Great response time and workmanship. We have used this company 3 times now and they are always a pleasure to work with.

The company was responsive and time. Sean the ac tech was very pleasant and professional. I Will certainly recommend polk ac to anyone needing HVAC work.

I so much appreciated your rapid response! And absolutely loved Cody! Very professional and courteous!

I called for service on Sat. eve on 10/26/19 and they said a tech would be there on Sunday A.M. The tech arrived as scheduled and i explained to him the outside unit was buzzing and the fan wasn't turning. He took the covers off the unit and started testing the parts with a meter. He said the unit was dirty and needed cleaning. I noticed the meter had numbers on it and thought everything was looking ok at first. I had previously looked at youtube video's and thought the problem was the capacitor. He looked at the parts, disconnected the wires and test everything. The tech had me check the breaker in the house and I turned it on and the breaker immediately tripped. So the tech checked the wires to the board and contactor and then clipped a zip tie holding wired laying on the compressor and checked the wires there and the ground and then said the compressor was bad and it had shorted out. He then pulled out another test meter that had just lights on it with the top light turning red when he used it and pointed it out to me. He then told me that not only was the compressor bad but the capacitor, the hard start, the contactor, and basically every part was shot and thought either a lightning strike or a power surge was the probable cause. The charge for the service call was $77.00 and he said that the compressor would cost $2791.00 which didn't show the cost for the rest of the parts and said I would be better off buying a new unit. He assured me he was knowledgeable by telling me twice he used to be a sales rep for Trane. I decided to purchase a portable AC from Home Depot that cost $309 + tax and called my home insurance company to see if it was covered. They said that they would send out a person to check the unit first and it would take from 30 - 45 days to replace the unit if it was determined that it was covered. I decided to call another AC company to get a 2nd opinion. The 2nd tech did much the same with testing, even climbing inside the unit which the 1st tech didn't do, and found that the hard start was the ONLY thing that was bad.
His notes were this:
-Upon arrival found outdoor unit off at disconnect. Customer
stated that another company had came by on Sunday and
had condemned the outdoor run capacitor, start assist,
compressor. Tested run capacitor and capacitor was at full
value. Tested start capacitor and found bad start cap.
Checked defrost board to ensure board was functional, as
tech from other company said board was no good which was
indicated by blinking light on control board. Defrost board
tested good, and flashing light indicates normal operation.
Turned disconnect on and saw large spark from compressor
area, and breaker tripped immediately. Tested compressor
terminals/windings, and inspected terminal wires. All tested
okay, also found burnt crank case heater wire, which was touching
bottom of compressor/Sheet metal. Zip tied/secured wire
from touching bottom of cabinet, and replaced start assist.
Tested system and system is now operating properly at this
time. System pressures are also within specified levels.
System is cooling and draining properly at this time.
The total cost for repair was $295.90. BIG DIFFERENCE from $2800 plus. This cost me around $400 more than it should have dealing with these people.

They were great! Trustworthy, reasonable, on time and professional. I will definitely use them for any of my future HVAC needs. 👍🏽👍🏽

Service man was excellent. He explained what he was doing, what options I had, and what it would cost upfront. He was very friendly, knowledgeable, and professional. I highly recommend this company.

I had a whole new AC system installed, insulation blown in my attic. Mike, Ian, and Ralph are top notch. I would highly recommend!

Cory the ac tech was professional, polite, & informative. Made the repair quickly and we are up and running

The serviceman went right to work, found the problem and fixed it quickly. If you have any AC problems, give them a call. You will be treated right.

Very polite and professional tech. Very knowledgeable and explained things clearly. Definitely will be using and recommending to my family and friends