Michael I Newbern Heating

I met the owner at my job, asked him a question about my AC, he explained what it could be, gave me his business number, gave me a few names to ask for, I called and they we’re out in 2 hours. The guys who were sent were quick, knowledgeable, and straight to the point. I needed a part and found out my unit was still under warranty, (which i was unaware of ) so happy for that. Downside we were without air for 2 days but the weather wasn’t bad, honestly beggars can’t be choosers and sometimes things are out of your hands especially when it has to do with a specific part. Needless to say, they came out the 2nd day early in the morning, did a routine maintenance placed my part and I was happy again with my AC running. They will continue to service my home from here on out. Not only because I’ve met Christopher a few times, but his business and quick service is top notch! You wouldn’t be disappointed :) thnx guys!

Great folks! They installed a couple units for me almost 2 years ago. One unit started blowing warm air, so I called in a repair around 9:00 a.m. They repaired a poorly seated compression fitting and had it going by 2:30 p.m. the same day under warranty. That says a lot about their work ethics and willingness to stand behind their work.

We have been using Newbern since purchasing our house a year ago.The prior owners did not keep up on proper maintenance and we needed a trusted company to dial in our 3 AC units that had drains clogged etc. ..they are always on time and do a fantastic job resolving issues while explaining what there doing and why. Highly recommend!

Newbern was outstanding. My AC stopped working on a Saturday. I called someone I had used before and the soonest appointment was the following Friday. Newbern was able to send a technician (Robbie) on Monday. He was on time, courteous, professional, and did everything he could to diagnose and repair the system. When that was unsuccessful, I decided to have the system replaced. The installers (David and Luke) arrived the very next morning. They were also outstanding, thoroughly professional, and very detailed. They also left the area clean and kept me informed. Overall, an excellentexperienceand, I believe, a fair price. Highly recommend.

The true measure of a company is how they respond when things go wrong.

After previously using Newbern Heating for an annual check-up, I set-up another appointment this year. Due to the age of my house, and the initial install of my unit all those years ago, if was explained to me there was a serious potential of having my drip pan fail, which would cause ceiling & interior damage. I was given a couple of possible options to choose from to 'fix' the issue and the next day the team was over to implement the cure.

As always, they were professional and completed their work timely - but here is where they really showed their awesome true colors.

Unfortunately, due to attic constraints they were working with, the 'fix' failed, which as promised cause the drip pan to fail, and the next morning we woke up to a ceiling full of water dripping into our kitchen. A quick phone call at 7:10am on a Friday explaining the problem, along with a short video set in motion an amazing response.

First, they took FULL responsibility and within an incredibly short time, they had their crew out, correcting the problem, but also they arranged for a restoration crew to take out the damaged ceiling and ensuring there could be no more water damage or mold. By noon, the fix was complete and the temporary repair in place, with a promise to fix the ceiling right after the Labor Day holiday. Two work days later, my ceiling was repaired, textured and painted so that no one would be able to tell there was an issue.

You don't often find that kind of commitment to standards; I will be returning to Newbern again and again for any of my HVAC needs.

Didn't use their service but they were so helpful in answering questions about a home we were looking to buy. We didn't get the home, but if we need an air conditioner in the future, we would definitely use their services

Great experience. Newbern’s repair folks are professional. Showed up fast and got right to work. They kept me aware of what was going on, and what needed to be done, the entire time. They are my go-to HVAC company.

They gave me a great price on a Wednesday and by Friday I had central ac/heat. This is an older home and they didn't shy away! They did a great job! Very professional and polite employees! Extremely happy with their service!

Always the best! We trusted the Newburn team when we lived in Polk City and were overjoyed when they were willing to come out to Lake Wales to the new house. They keep our air running ice cold for a fair price!

It all started today when I noticed my A/C system was getting hot and texted Chris Newbern. He promptly made arrangements to come to my house and arrived within the hour. He quickly diagnosed the issue as a simple relay and capacitor. He had the parts and replaced it quickly. I can't say enough about the service I received and always receive. Quick payment (not too much)and he was on his way. 5 stars .