Perfect Star Heating and Air Conditioning

Perfect Star did an excellent job replacing our heating and air conditioning systems with two TRANE heat pumps and re-ducting our two-story house. We are completely satisfied and give them five out of five stars. Continue reading for more details.

The process started with Chuck, their sales guy. He’s very experienced and was determined to give us the best possible price, proactively making us aware of various discounts we could receive. He quoted us on one brand, but we were interested in TRANE. We had quite a number of quotes and e-mail discussions as I inquired about different equipment and related costs and benefits. He always replied quickly and didn’t show any signs of getting tired of my questions and requests. I’m an odd duck in that I was willing to pay a bit more for the most “green” and efficient system, even thought the payback might be slower. But we locked down the choices, and I paid less to Perfect Star than the other company I was looking at. Chuck got us scheduled for October 17th and allowed four days for the installation of the two 3-ton air handler/compressor systems and re-ducting 13 vents.

Chuck arrived on installation day a bit earlier since I had to join a conference call early that day. We walked through the job. Then our two main technicians arrived as planned on time. Chuck made a good handoff to the installers and exited. Austin C. was the lead technician and his right-hand man was Ismael V. These two worked their @#! off, moving fast, totally focused on the work. They kept our house clean as they worked and especially at the end of the day. When I had any questions, they were happy to answer and explain. In every interaction, they were positive and friendly. I’m a skilled DIY guy and can tell you their work was clean.

Their goal was to get the job done in three days. On the third day they did the ducting work as well as finishing up the equipment install. They brought in the troops, adding Mortin J., Keon G. and Preston S. They were under the house and in the attic, pulling out the old duct and putting in the new. We asked them to move one duct six feet over and they did that well. The last day went long, until about 6pm. Then Austin took me on the final walk through. The day earlier, I had noticed two minor flaws in the install of the outdoor condenser units. I debated if I should even mention it, not wanting to be too picky. In the end, I decided to say something. When we got to that part of the walk through, I was surprised and delighted that they had already noticed both flaws and fixed them.

The AC worked great from the start. But two days after install, when it got a bit cold, we tried out the heat. It didn’t work! I called Perfect Star HQ, and 35 minutes later Danny, one of their technicians, pulled up to our house. Fast! It turns out it was a thermostat setting (that honestly, I may have unknowingly messed up). He showed me what was wrong, corrected the setting, and voila, heating worked. Danny also adjusted some attic ducting dampers they had put in (we didn’t have that before, and I didn’t know they would add in dampers, but I guess its their standard practice) so the air would come out in a more balanced fashion. In retrospect, maybe they could have done a bit more “thermostat training”?

Overall, this company is determined to please their customers. And they certainly succeeded in this case. We highly recommend them.

Martin was awesome. Super professional, kind, friendly, and explained everything he was seeing and doing. I had Perfect Star come out for a tune up/maintenance session and I’m impressed with this company and their staff so far. Thank you Martín!! You were so great.

I received a mailer about Perfect Star and they were running a promo with a 2 in 1 inspection for $59 normally worth over $200. So I decided to give them a ring.

Admin was nice and sweet. She was able to get me an appointment in 2 days. Just an heads up, they will ask you for your address, info and payment upfront.

Jerod was on time, courtesy, knowledgeable about our whole heating and air conditioning system. It’s always nice to have someone who is personable as well. The whole inspection took about 90 mins. We have scheduled an appointment with a specialist for an estimate later this week.

Heat pump installation was done very efficiently in two days. A new air intake vent, thermostat and new ducts were also installed.
Emanuel and his crew, Gio and Brandon were pleasant, cheerful and careful and cleaned up thoroughly afterwards.
Also Candus, who came first to give me a quote, was excellent and patient in explaining how everything would work.
I was constantly consulted on any decisions and I am very satisfied with the results.
I would highly recommend this company.

Nick Prater from Perfect Star Heating & Air Conditioning did a great job helping with tuning my Air Conditioner & Furnace Safety checks. He helped me to learn a few stuff and advised me on changes required.

They lived up to their name (perfect). Jasper was outstanding in all aspects of his business here at our home.

"Professor" Chuck Anderson (who teaches HVAC courses) visited our home and interviewed us. He explained the pros and cons of different approaches and after listening to our requirements and answering all our questions he quoted us a complete Lennox HVAC system (AC and gas furnace) that was exactly what we wanted. He had all the equipment in stock and his team (Hung and Emanuel) arrived on time on the day of installation (and finished quickly). They were friendly, enthusiastic, and very professional and knowledgeable (thank you prof. chuck!). They laid down floor protection (it was raining that day), cleaned up when they were finished, and did not leave a single scrap of material (or any of the old AC or furnace or filters) behind. We were able to schedule installation very quickly (Chuck would have done it next day!) on a day that was convenient for us. The installation Hung performed was really a work of art and he was able to explain all the new features that would be up to the latest code standards. We also received new electrical hardwiring of the furnace, new gas pipe work (for the furnace), new condensate plumbing, and new through the wall wiring to a new thermostat. We also got a sturdy new pad for the outside AC unit. The unit fit perfectly in our small utility closet and the outside AC unit was positioned perfectly in our very small backyard (all new electrical hookup panel provided). Payment of the bill was made very efficient and convenient for us. System is very quiet, as promised. Emanuel worked inside our very crowded home and was able to reach all our high ventilation ducts that he carefully sealed in preparation for our upcoming city home inspection of ventilation efficiency (which Perfect Star sets up for us). Chuck trains his team well and gives them a very effective pep talk every morning (I might start attending his pep talks!). It really shows in the final service and product. I was also happy to hear that they have a shop where they can tear down all the large metal parts of my old system and recycle them. It was really a big load of old equipment that they disposed of/recycled for us. I was especially pleased that sales tax was included in the quote and the final payment matched the initial quote exactly. It is nice to have such a quality company in the neighborhood.

Dylon was fantastic. I learned a lot about the system we have. He explained how the heater and AC worked and how to disable them if needed. Tested everything. Replaced an aging part. Was efficient and pleasant to deal with. Great service!

Perfect Star has been great to work with. They installed my system and have been diligent in maintenance reminders and service. Danny T was great and respectful of wearing shoes coverings and walking me through what he was doing. Highly recommend.

We have been trying for three years (and about ten different hvac guys) to understand why our system intermittently stops blowing. Ray is the first person to comprehensively understand, explain, and offer a solution. He is clearly very knowledgeable, perfectly professional, and a pleasure to work with. Perfect Star will definitely be installing our next system.