Magic Touch Mechanical

We have used Magic Touch Mechanical for several years now and have always been satisfied with the service we have received. Today was no exception, We had our semi-annual tuneup and Keith S was our technician. He was very polite and thorough in his evaluation and service. I feel he did a very good job (even though he found some issues which will ultimately cost big $$ to remedy)!
Also want to give a shout out to the ladies in the office (Sierra, Candace, and Kathleen). They have been most helpful in setting up the appointment and answering questions.

My girlfriend and I bought and moved into our new house in mid-November. The previous owner indicated the fireplace hadn’t been working for the 6.5 years that he and his wife lived in the house. Before we moved in, we had a home inspection done and the inspector confirmed that the fireplace didn’t work. So, I assumed it was probably going to cost a small fortune to fix the fireplace, especially since it hadn’t been working in years. I called Magic Touch Mechanical to come out and give me an estimate on how much it would cost to get it working, so I could make a decision on whether I wanted to get it fixed now or wait until later. However, today I was pleasantly surprised! Lucas Stark, a really friendly and devout professional, came over and looked at the fireplace, intent on finding the problem. What apparently hadn’t worked in years and was believed to need extensive repairs, Lucas had up and running in not even 10 minutes. The $129 service fee was a drop in the bucket compared to what I thought it was going to cost. Lucas explained the steps to get it working and stuck around to watch me do it a few times to make sure it worked as it should and that I didn’t have any problems turning the pilot light on myself.

Bottom line, if you need to have something fixed at your home, I hope you are fortunate enough, like me, to get Lucas! He sincerely wants to help his customers be happy with his service. You can tell he takes pride in his work leaving the customer’s home knowing that he made a difference in their lives.

I will undoubtedly use Magic Touch again and will recommend them to my friends and family. Thanks again, for your help, Lucas! All the best, my friend!

Jason was the Technician who repaired our outdoor fireplace. He did a wonderful job letting me know what was wrong and how he was going to repair it. He was prompt, polite, and knowledgeable. I am so happy with Magic Touch that I signed up to be an annual Customer! The phone personnel are pleasant and polite too.

My tech, Lucas was a very nice and professional guy. He explained what we needed and how much everything would cost. He ordered parts, they weren't in stock. He came back worked until everything was perfect. Would definitely recommend him and this company.

The technician was excellent at explaining all the repairs and costs. We will always use Magic Touch for are fireplace maintenance.

Twice a year I have Magic Touch service my A/C and air handler units, which they installed new a few years ago. They always do a good job, but today was the best experience yet. Jason G. was the tech who serviced my unit and I hope he will do it every time from now on. He was so polite, friendly and professional. He explained everything he was going to do and kept me informed throughout the process. At the end, he reviewed all of his findings in a very clear manner. He arrived on-time, put booties on whenever he came into the house, and made sure everything was clean when he left. I highly recommend Jason G. to any prospective customers of Magic Touch.

Excellent installation team and the ductless AC performs as described. Salesman explained how the system would work and how it would be installed. I’m very happy with the overall experience. I highly recommend Magic Touch as your next contractor and service provider for heating and cooling matters.

2021 Jason did an excellent job today. Very thorough and professional.

I contacted Magic Touch Mechanical when I discovered that my gas fireplace was not working. When I called, the person who helped me setup a service appointment was very helpful courteous and professional on the phone. Likewise, the Service Department kept me well informed on the status of my service call and when a technician would be arriving. The technician, Lucus, was called 30 minutes in advance of his arrival to let me know he was on the way. He arrived in-time and was courteous and professional. He quickly diagnosed the problem and resolved it in short order. Overall, I couldn't be more please.

Jeremy was very courteous and thorough, patient in explaining things and gave us good options. Also cleaned up after himself. No mess. Wore booties when in the house. Would definitely recommend.

I am thoroughly impressed by Magic Touch Mechanical. Last week my air conditioner was no longer cooling. I called for an appointment and Sierra was able to squeeze me in later that same day. She sent Jason and Lucas out to diagnose my problem. They were very professional and explained that I could fix my unit at a great expense. But my unit is 24 years old and really needs to be replaced. They explained why replacing was more economical in the long run than putting a band aid on my old unit. And patiently answered all my questions. I agreed to the new unit. I was set up for install the next day with Darrell. Darrell was also very professional and made sure i was set with working air before the day was over.

This entire company made such a disastrous event in the middle of July in Arizona not so terrible. Thank you to Magic Touch Mechanical for making me and my family cool in less than 48 hours.