Magic Touch Mechanical

Lucas trouble shot our large beehive propane fireplace. It needed to be purged and pilot lit. I also wanted a quote for an electronic igniter. After he purged the system he patiently showed me how to light the pilot and then provided me with requested quote. He was on time and professional and a pleasure to meet.

Rich Morgan’s blog on “Gas Fireplace Won’t Stay Lit” was excellent. It was extremely informative and the added pictures were very helpful. I was able to troubleshoot my issue without calling in a professional (issue was a dirty thermocouple). I wasn’t getting the details I needed from a YouTube video. Thanks for the great help!

Well I've never done this before but here we go. A little over a year ago we had a new AC installed by magic touch air since then two thermostats have gone out the first one was replaced and installed for free the second the thermostat was free but labor was going to be $400 to install a thermostat. We were told it was $200 and then by the time they could come out to replace it it was $400 when I complained I was told they don't work for free I said $200 wasn't free. We have a service contract with them which we pay monthly and again it was their thermostat that went out the second time. I just wanted to warn you all not to use this company. Anyone with a good AC company let me know so we can have our thermostat installed thank you

Lukas did a great job! He was courteous, informative, and professional. Our Lennox heat pump is again humming along . . .

Lucas was so professional and nice. He was able to complete work on a mini split quickly and efficiently. I am very appreciative.

I don't even live in the same state as this business and I am giving them a 5 star review simply for the sheer amount of education via their posts. I'm in Las Vegas. The information on cutting edge VRV/ VRF heat pumps and comparisons have become extremely valuable researching my future AC installation. Vegas seems to be behind Phoenix. Thanks for the valuable info.

Great work by Tatum, Dillan, and Denton. Could not be happier with the way the GSZC18 Goodman Heat Pump install went. A lot of attention went into arranging my ducts for optimal performance.

Magic touch did a great job. They are install professionals. Working with Jeff was great and he helped us select the best system to meet our needs. The install team include Dylan, Tevon, Tedan and Jordan and they all did an excellent job!

Magic Touch Mechanical has very nice and professional technicians who arrive on time to appointments. They thoroughly inspect my a/c and air scrubber yearly and I always learn something when they are here. Also, the scheduling lady is friendly and polite. She asked to reschedule my maintenance appointment as a family was completely without a/c, and she was able to send the tech out just a few days later. Highly recommend.

Johnathan was very nice with excellent communication skills. He diagnosed the problem quickly and after locating the part was re-scheduled to come back and replace/install the part. Again he did his work quickly and thoroughly to complete the job. Very nice attitude and great to deal with.

On the other hand, this company is difficult to deal with as they don’t communicate well. They indicate that someone will call you to schedule a time for them to inspect/diagnose or to fix the issue but they are very slow to respond leaving you wondering when they will be out or if they forgot about you. I had to call them twice to initiate that communication. Possibly short staffed or dispatchers need additional training. But that isn’t the customers concern.