Comfort Experts

I have service with another group, but they weren't available to help on the weekend because of some extenuating circumstances, so I found comfort experts.

They were able to come out the same day, so that was good. They also got the unit back up and running, which is great.

The reason for the three stars is because they charged me for an hour and a half of labor instead of just an hour. I didn't scrutinize it very closely when I paid the bill, but afterwards I went back to see when they actually arrived, and it was exactly at 2:30 p.m. He finished with his work a little before 3:30, and then was doing some paperwork for about 10 minutes. He actually left my house at 3:40. So, definitely not an hour and a half.

Also, I happened to have the spare fuse that was needed for the replacement, since it was the same repair needed this time that was done previously by my other group, and I purchased a pack of two fuses on that previous occasion.

So, just for labor of one and a half hours, I paid $202. An hourly rate of about $130. If I had not had the part, I imagine I would have had to pay $100 or so for that as well.

Having your a/c quit this time of the year really sucks but Garrett was early to the appt and explained what he was doing. He gave me some good tips and advice which was much appreciated. I do have one very big complaint regarding pricing. I had a $45 thermostat installed and was charged $350. The product on the invoice was not the one installed. I called for an explanation but did not get anything that made sense.

Ryan and his team do great work. I’ve used them for preventive maintenance, repairs, and unit replacement at commercial buildings I manage and Comfort Experts maintains my home AC unit as well. Excellent pricing too.

The tech clearly was extremely helpful knowledge and very helpful. I felt like I was in good hands. He quickly diagnosed the issue and provided several options to remedy the problem. I would definitely use the company again. I have their number on my fridge. Great job guys and especially the tech his day was busy but he took the time to explain things and show me things.

Our A/C went out tonight we had Ryan Cronstorm come out and he was professional, great customer service highly recommended. We will be using comfort experts for any of our HVAC services.

Highly recommend!!! Great communication and customer service. Very quick to respond to calls. They provided excellent and professional service. Will continue to use Comfort experts for all my future HVAC needs.

Ryan is awesome. Helped my brother get his system running and efficient. If you need a system, call Ryan. Very professional, knowledgeable. Infinity systems are the way to go if you want comfort and extreme versatility and control of your system.

They installed a c wire for my nest thermostat! He was on time early and called to ask if it was ok, he hooked up c wire and made sure it worked! He was very friendly and knowledgable, I would hire again if ever needed

They are respectful, knowledgeable, and effective. The technicians were willing to explain everything in as much detail as I wanted, and they made good recommendations to help prolong the life of the A/C unit. I know exactly who to call for all my AC needs.

Comfort experts installed a new system in 2020 and have provided annual maintenance 3 times now. Each call has been a positive experience, keeping the unit running great.