JCPenney

Had alot of nice sales, and bought quite a bit of items. Only problem was that there was only 2 cashiers so the line wad quite long

Definitely worth buying online for pickup VS standing in checkout lines.

Last winter I wanted a certain sweater that was on sale, but the color and size that I needed was out of stock. The salesman was very obliging and looked it up online, then sent the sweater to my house besides giving me the discounted price. I was very pleased with their amazing customer service.

Went in to potentially buy curtains for my new home. And could not get service from anyone. The people working in the department just chatting with each other having a good time. The only time they could be pealed away from their chatting frenzy was to yell at my kids whom were quietly playing on the floor while we awaited service that never came. We left empty handed.

Well kept racks and season appropriate apparel. But so many burnt out lightbulbs. Corporate needs to get that fixed, not the workers fault for sure.

It was like we were the only ones in the store. The employees who did help us were Fantastic!!! They're a pricey store. The sale signs had fine print and the "Final Clearance" signs were everywhere making us wonder if they are closing this location. We went only because Santa gave us gift cards. We used all of the cards up and a little more, but I don't think my family and I will go back because of the prices. Also, I bought a purse at Meijer last week for a third of the price for the exact same one at JCPenneys. I couldn't believe it!

As I shopped for fall clothes in the women’s section of the store , I saw no dressing rooms open. Then I looked for a mirror to help me decide on a purchase. I was so disappointed that the store is not user friendly as it once was. I left without making a purchase.

Purchased custom blinds & process was long and drawn out. Could not order from store had to wait to have someone come to house. A week after order was in I was told two of the blinds were discontinued. Had to wait another week for them to come out again with updated books. Once ordered, waited fours weeks for all to be delivered Then had to wait three weeks for installation. Installation gave an time/appointment and no one showed up. I waited 1/2 hour to call to see where they were and was told that they should not have given me an exact time but a 4 hour window, then put me on hold for 25 minutes. When the installer called and said he was 1/2 hour (1 1/2 hours past scheduled time) he apologized saying they scheduled way more than they should before me. Whole process was difficult and frustrating.

I ordered a ring for my mother a month and a half ago, online. Two weeks ago customer service told me that the ring was at distribution and wasn't sent yet due to staff shortage, but that it would be sent. Now they canceled my order, saying that the item wasn't available any more. I'm currently on hold with customer service because they couldn't be bothered to cancel the protection plan with the ring too. So now, not only do I not have a gift for my mother, I also have to do the work to cancel the protection plan so I can get my money back. Never using JcPenney again.

I find the aisles are too crowded. The women's plus section seems to have the same things with not enough variety. I liked the store when it was downtown Green Bay . It was bigger and much easier to get around and clothes and things weren't bunched together. The bedding dept has limited sheets. Maybe less beds and more bedding.