Fox Plumbing, Heating & Cooling - Seattle

Bruce from FOX plumbing (or their new name), was very professional and extremely helpful with our clogged kitchen sink!

While I think the prices are a bit high, I’m sure it is competitive in this market. Bruce went the extra way and answered all our questions, making me feel it was worth our money.

I’d definitely recommend and will use their services again in the future. I especially love that the dispatch fee goes in the final pricing!

Kevin was friendly, polite and courteous. I received notification when he was on his way, and he phoned me to update me with his estimated arrival time. He was very thorough and took his time explaining things. Our AC issue was resolved today. He also took the time to explain a maintenance plan and give us several options for moving forward.
I’m very happy with the service we received today.

The drain technician Bruce arrived within 30 minutes of the time frame and was extremely helpful and has the plumbing problem diagnosed in minutes. Bruce was very professional and made everything easy to understand as to our options for solve the situation. Kudos to a great employee and company!

Bruce Peacemaker just cleared a slow bathtub drain at my home. He was professional, courteous and quick, and left my bathroom clean. He also finished his work within less than an hour of when I first reached out to the company. Overall stellar service. The next time I encounter a problem, I will call Gene Johnson (Fox) Plumbing first.

Dan was extremely professional and charmingly polite. I was embarrassed about the messy condition of my home and he made me feel at ease at first glance. There was no judgement, just the highest level of professionalism that I've come across in the 10 years I've lived in my house working with many repair companies, contractors,etc.. He treated me with respect and installed a confidence that his team and himself will take care of all my plumbing needs with experienced plumbers providing quality service. I look forward to working with Dan and his team and I'm confident they will provide the best services available. Thank you so much Fox plumbing heating and cooling!

Very pleased with the toilet removal/install. Krystal was prompt, professional and communicated throughout whole process. She did an excellent job of cleaning up after done. Would definitely hire Fox for plumbing jobs.

Fox Plumbing did an outstanding job replacing a failed pump in our home. The scheduling process was easy, the promptness of the response from the Fox team was amazing. But what really stood out was their skilled technician Dan Whitsett. Dan replaced the pump located in a difficult to reach location without any unnecessary disassembly or additional replacement parts needed. Dan’s attention to detail cleaning the parts for reassembly made it clear he knew his trade well and knew how to make this a quality and permanent repair. His estimate was spot on and the time required for the repair was accurate.

Krystal was an excellent representative for Fox Plumbing. She arrived on time, discussed my needs and proceeded to evaluate the plumbing in my condo. She identified an area that needed attention that I had missed. And she was able to check areas where I had concerns. She is very personable and polite. I highly recommend her and Fox Plumbing.

The Update - the plumbing manager contacted me and had looked at my invoice after my review. . He said I was charged incorrectly. I was refunded the extra charge of $400. He said it was a training issue , hopefully now the plumber and customer service call center will now have been trained properly. I do appreciate the quickness of the refund .

The . tech Jeremy was great at communication and on time . Very cheerful and professional.
However I had to call to get my invoice .
Once I read the breakdown I thought they had made a mistake .
I was charged $385 for an angular value that goes in wall by toilet . My invoice said emergency shut off valve. I called and was told the part which is 12-20 at Home Depot also included a year warranty on part . Plus a professional putting it in . So what was the additional $400 charge for labor . If that was not included in the professional putting it in . They took my naivety and trust and took me .
My bad for calling them . Beware of price gouging . No wonder no one wants to call a plumber .plus they really push for a review .

Called Fox late on a Thursday for a semi-important repair, they were able to come out first thing the next morning. Serviceman Jonathan Galyean promptly arrived and was able to assess and resolve the issue within an hour! Courteous and professional service all the way around, also reasonable cost. Highly recommend.