Tidewater Pro Air

These guys are awesome! Quick to schedule and they call ahead to give you an update. So great communication throughout the entire process. Which is hard to find.

Second, they are straight forward with their recommendations and don't oversell. Gave excellent advice for customer care of the system.

Third, the mini split they installed in my shop is awesome and they really made the process as easy as possible!

Update: 2/18/023 I was having water heater and HVAC trouble. Both systems were original to the house, but the last home owner replaced the compressor with a wrong sized one. There were also multiple installation errors that weren’t up to code.

Tide Water Pro Air came out, diagnosed the issues fast and told me quickly what my options were. I had a few questions and they answered them all in person. They provide multiple choices on quotes and then I gave them a call to group all of my preferred options. About two weeks after this they came to do the install.

I have worked with a lot of contractors, mainly due to both my current and previously jobs across a couple states. These guys are top tier. Super friendly, nice, and aware they are in your home and do everything to protect it from what they are doing. They put down blankets, vacuumed up heavily, and even asked if they could use the bathroom so they could clean their hands before touching the thermostat.

At the end of the job, they walked me through things, answered questions and then were gone after everything was done. Other than finally having a working AC/furnace and water heater, there is no sign this team was in my house. If this is how this company operates, which from my personal experience the few times they have been out, I will use them as long as they are in business.

Thank you guys for the excellent work, you have an excellent team.

Original: Excellent customer service and response time. Guys squeezed me in the next morning due to having trouble with my AC unit. Thank you again and I have already recommended you to a few coworkers who have asked who performed the repairs.

We have been a customer since we moved into our home in 2015. The first summer we moved in, our unit went down. It was an old unit and we weren’t in a position to replace it after just closing so recently. For the past 7 years, every single time we had an issue, our amazing technician has come out and fixed our unit to keep our family comfortable. This year, our unit went out for good. After coming out to try to repair it, Josh gave us the news and immediately gave us options to replace our unit, handler and to repair duct work that had become subpar after years of use. The professionalism and quick turnaround has always been a huge selling point for us. Having the same technician come out and handle our repairs/ maintenance is incredible. We trust this company wholeheartedly! I know Josh, and the company overall, would never sell us on something we don’t need. The crew that came out to install was phenomenal. Incredibly nice group of men. The proficiency and thoroughness of their work is flawless. If you need HVAC repair, we 10/10 will always recommend this company.

We had our a/c go out and these guys did an amazing job. We decided to do furnace and ac at the same time and they are both amazing. Our house is cooler than before our old ac broke and my wife is happy, so I am as well. We had Josh Mathis as our rep and installation guru and he informed us that both of our old appliances were bigger than needed and went the extra mile in everything he did (and saved us money). They don't oversell and they actually spend their time making sure it's done right the first time. I Highly recommend.

We have had bad luck trying to find a company to service our HVAC units. Many HVAC companies do not care about the quality of their work or communication with the customer base. We researched and found Tidewater Pro Air had 5 stars consistently on many review sites. Tidewater Pro Air has been servicing our HVAC units for two years now. Tidewater ProAir is professional, trustworthy, clean, reliable, knowledgeable, polite, and experienced. Tidewater Pro Air is well deserving of their consistent five star rating.

I am so extremely happy with the services provided by Tidewater ProAir. Josh and his team truly went above and beyond in every way possible. Here are the many reasons why this company deserves more than 5 stars and why everyone needs to use this company!
1. They return calls and respond to emails in a timely manner - within minute or hours, never more than a day.
2. They were on time for all 3 home visits. Communicated when they would be coming, followed up by a text, and even a message to let us know they were on the way.
3. The team was so friendly and welcoming. Had really great, pleasant conversations with everyone. Very professional and respectful group.
4. They’re super tidy! Shoe covers and all! They even go around with a vacuum after the job is complete to make sure everything is tidy!
5. Attention to detail is top notch. they really take pride in their work and action repairs and installs as if they were working in their own home!
6. Skilled at what they do! I trusted Josh and his team the moment I met them. They were upfront and honest about the issues I was having with my ducts and water heater. Very informative and actually gave us cost saving tips that we could do on our own.
Again, I’m so happy that we chose Tidewater Pro Air! They truly give exception service. I can’t give enough accolades! They’re the best in town hands down!

I was glad I choose Tidewater Pro for there installation services. There sales rep Brandon worked with me to get me a system that not just met my needs, but my budget as well. The installation team led by Josh were on time for day of installation and made me feel confident I was getting a great system.

LIFESAVERS! I cannot recommend this company enough. Our air conditioning stopped working and we were waiting on our warranty for 10 days without ac. I am pregnant and we have two little kids. We decided to fix it without the warranty and tidewater pro air came to our rescue that same day! Josh was so knowledgeable and professional. He was able to diagnose the problem and fix our unit, we were back to normal that night! Thank you thank you thank you!

Reviewed ducting/ air flow to evaluate condensation on ducts. Very responsive and highly informative. I would use them again.

I can not say enough good things about Tidewater Pro Air and Joshua. Our first initial visit was great. He was the first technician that came out to give me an estimate and if I'm being honest, I knew I wanted to go with this company from the time Joshua left. When Joshua arrived for the initial visit, he was very knowledgable. Im a woman and I know how people try to upsell equipment but Joshua did not. He told me about the different HVAC units and gave me advice on what the best option was for my situation. He was super genuine and so down to earth. He let me know how the installation would go and gave me the different options on what I would be paying depending on which unit I chose to go with. After doing my due diligence with getting other estimates, I called Tidewater Pro Air and let them know the day they could come install the new HVAC. On the day of installation, Joshua and his team came on time and took about 4 and a half hours to complete everything. I feel like thats pretty fast when installing a furnace and an A/C unit. They were courteous and did a fantastic job on the install. After it was completed, Joshua showed me everything they did and gave me some pointers on another project that i’ll have to get completed soon. Im so pleased with how everything turned out. 10 out of 10 I would 100% recommend. You honestly are doing your self a disservice not booking with these guys. They are the real deal!