Black Diamond Experts, Electric, Plumbing, HVAC

I've used Black Diamond for quite a bit of work on my aging home. Electrical, plumbing and some upgrades. I've been unimpressed in recent months however. I had to schedule an air conditioner service three times because they were busy with emergency repairs. I understand being without AC and mine had been operating fine, so I've been patient. Finally got a tech on this past Wednesday for a service and tune up. They attempted to upsell me on parts that were fine, but he felt should be replaced. I declined as I have a home warranty that will cover failures. After the tech left, I noticed that the AC was running warm. Come to find out, the fuses in the disconnect box were removed and not replaced, box cover left open and two small caps left on the ground near the unit. Black Diamond said they would have a tech out to check it Saturday morning. That fell through because the tech had an "emergency". I know it was the tech that didn't complete the work. I have an alarm system with a camera that looks over the back and was able to see how he did some work and packed everything up, leaving the fuses out and box opened. Luckily I was able to figure out how to put the fuses back in, otherwise I would have been without AC until Monday, or later. I'm not extremely handy and would have rather had a tech come out and go over everything to make sure the job was completed. I'm not sure that it was. Will be looking for some locally owned HVAC companies in the future. Black Diamond took so much of my money over the last year.

Josh D was amazing! He was professional, courteous, knowledgeable, and efficient. He provided us with an electrical inspection, then at my request we discussed replacing our kitchen light fixture that has not worked in years. I gave him the “go ahead” and he purchased and installed a new fixture in just a few hours. I highly recommend Black Diamond!

Brett and Aidan came and switched out several of our light fixtures, added a new outlet in our garage to unload some of the power, fixed another switch , and did an amazing job at communicating with us throughout the whole process. They did such an amazing job. They were very friendly and professional making sure everything was just how we wanted it. Very impressed with their work.

Last night, our AC went out. Called Black Diamond, and they were able to have a tech come out the next day during the busy season. When Henry arrived, he was great - very professional, personable, and knew his stuff. He diagnosed the issues quickly, and took detailed pics and view from up in our attic to show the issues involved. When it came time to discuss repairs (in our case, replacing the whole HVAC system, which is nearly 20 years old), Henry was great at explaining options, and even went out of his way to set us up with discounts we didn't even know about.
Eventually, we elected to go with another company to replace the system, but strictly due to their being able to give us an overall better deal financially, which is the only reason for the 4 stars - Henry was great, as were the office staff when we called to arrange things.
As the owner of 2 small businesses, I can appreciate the importance of good customer service, and Henry was a great tech to have come out. We have all heard the "horror stories" out there. We have used Black Diamond in the past for other home repairs, and would not hesitate to do so again in the future.

Ronnie displayed the highest standards of both friendly and professional conduct. He was courteous and clear in communication, carefully explaining the issues in a way I could understand and accurately diagnosing the problems. Careful and effective service. Very pleased with my experience and would recommend Ronnie to anyone.

Black Diamond came out to do an AC tune up. First, they are always so professional and on time. They have great communication. Today, John S. was servicing the AC. He was thorough and explained everything he had completed and what was suggested. I had a lot of questions on other items and he was patient and went through everything with me. I’ve never been disappointed with their services. Thank you, John!

Spencer and his team replaced my furnace and air conditioning after Tom went through and evaluated what would be best for my home. They explained what they were doing as they went along and why they were doing it. After they were finished Spencer walked me through everything and made sure I comfortable with how the system works.They were friendly, cleaned up after themselves and also took care of a couple of issues that that went above and beyond their responsibilities. Thanks so much!!

Wesley was absolutely wonderful to work with! He was very thorough with his inspection, quickly identified the issue, gave me my options with up front pricing, and made the repair quickly. He is very knowledgeable, answered all of my questions, and really went above and beyond to not only fix my AC, but to give amazing service! I look forward to working with Black Diamond more in the future!

This company is absolutely amazing. I am very happy with my services all around- from diagnosis to replacement. They were quick to responding and showing up on time. This company is very professional and I highly recommend them. Chris is the one that did the diagnostic and Nate was the installer- he was fast! He was here for almost 2 hrs and did a complete replace. Thank you for your wonderful- you guys have our full support!

Our AC unit quit blowing cold air last night & with the Summer heat coming in hot, we called a few different HVAC companies. Black Diamond was the quickest to respond & sent Jon out within an hour. I immediately felt comfortable with Jon & appreciated that he took the time to explain the way my AC unit worked & showed me exactly what needed to be fixed. He never once tried to get me to buy anything I didn’t need. He was professional, honest, friendly, & I could tell he really knows what he’s doing. I decided to sign up for the Monthly Maintenance program & I definitely will be a loyal customer to Black Diamond. Thank you Jon for saving the day & making our home so much more comfortable with our air blowing ice cold now. You went Above & beyond today Thank You!!! 😄