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One Hour Heating & Air Conditioning Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
priscilla taylor-rogers

I was very pleased with the service & Conner. He is very efficient

Lee Ann Glenn

Amazing service. On time. Connor gave me all the info and helped me through the process. I really feel these people went the extra mile for me not to mention getting here so quickly and installing the whole unit the same day. Very happy!!

Renee Roth

I had a very positive experience again with this company from start to finish today! From getting a very quick appointment, to diagnosis, to installation to cool air! Donna was very helpful, Rob R, went above and beyond to be helpful and make sure I had my air fixed for my houseguest tonight. The installers were efficient, quick, thorough, and neat! I highly recommend Rockwall One Hour Heat and Air!

krickett d

Came home from work to find that my AC was out - on a Friday night no less. Called Nathan at One-Hour and he sent his guy out that night. We discussed repair options, but since my unit is 20 years old, I went with a full replacement. At 9:00 a.m. the next morning Angel and his team were out here replacing the system. Great price, great service all around.

Jack Bonner

I've used One Hour Heating & Air twice this year. In Feb, a coil went out on the inside unity and they replaced it very quickly! They even took care of getting the part directly from the manufacturer and gave me a lower cost than what the company the manufacturer was going to use to install it.

In Aug., the outside A/C unit was not turning on. They came out shortly after I called and solved the problem within the hour. They double-checked the inside unit, then looked at the outside unit and found out that it was clogged. They offered me a great maintenance package that allows them to check both units, twice a year and price was amazing!

Will use them for all my A/C and Heating issues in the future.

Find Waldo

Shout out specifically to Robert - we request him every time - to be our own personal HVAC maintenance guy because he is the coolest, nicest, most professional and courteous tech ever. He is always on time, quick to do services, and thorough. Five stars Rob!!!

Michael Eddins

Jeremy, the technician you sent to us was very knowledgeable, very professional and went out of his way to answer all my questions. When he left I felt really good about the things he explained to me. Gave me great peace of mind. If the rest of your technician's have half the knowledge and professionalism Jeremy has then as a company to be successful your on the right track. You have my business forever. Thanks again for being there for me ! !

Vernon McGlothin

These guys are awesome. They showed up on time. Did the work and gave me details on what they did and even added extra materials that I didn’t know I needed to make sure my unit ran in tip top shape. I would use these guys again for sure!!!

MC Heal

Arrived quickly and provided clear explanation of issue and cost to repair. Multiple options were provided along with pictures and descriptions of diagnosis.

charles vanzant

The technician was brilliant and was eager to provide a high level of quality customer care. I have a Trane system that is still under warranty and the compressor has gone out. Typically when a system is covered by the factory warranty, the covered parts are replaced and you are charged a labor cost. The estimated labor cost was going to cost over 1,500, that seems to be the cost of a new system. I did not sense the desire of the company to recruit me as a new customer, but felt that this kind of pricing was attempting to take advantage of me as a customer. Although the technician was sincere and professional, I was not happy with the way that I was treated as a new customer. I could not recommend the company based on my current feeling, I was not taken care of!!

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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