Fresh Air, LP

Great experience today. The technician took care of our air conditioner problem. He was knowledgeable, honest, explained the pros/cons and was fast. Excellent service. I highly recommend.

Fast and friendly service. The tech had the equipment needed, was friendly, courteous, professional, and respectful. I appreciate them putting on little booties over their shoes as they walked through the house. Also, being able to pay via credit card w/o calling the office is nice.

I have a maintenance plan and scheduling is flexible and easy. Service technicians are very clean, friendly and thorough. They always make sure I understand what has been performed. I have replaced a couple of units thru Fresh Air and it was fast, clean and hassle free.

After having been a customer with Abacus for sometime, we were getting tired of the very expensive bills we would get for the simplest issues so we decided to find another company. That led us to Fresh Air. We had them check our AC and then joined their maintenance program.

During the transition we apparently had one more maintenance with Abacus that we forgot about. So for our fall maintenance my husband was getting a call from Fresh Air while I was getting a call from Abacus to schedule fall maintenance. I simply called the number who had left a message. My husband being a CPA is obviously very busy this time of year so he did forward a voice mail to me but that was the extent of the conversation. Not checking the two phone numbers (and since companies sometimes have several different numbers it wouldn’t have been a red flag anyway), I just called back the number who had called me and scheduled maintenance. Neither of knowing it was two different companies at the time. Abacus came out which is a whole other review because they did NOTHING apparently. Two weeks later, one of our units stops cooling very well. So my husband schedules service with Fresh Air. They find the filters dirty (Abacus never mentioned that) and Freon low. Just for 2 oz of Freon, Fresh Air charged us $500. They did nothing with filters except remove them since I said we would change them. I am not sure if $500 is expensive or not but I plan to compare anyway. The issue is that since we did not have our maintenance done by Feb 2 (which we already paid for) then they would not honor it even though it is still Feb. and even though they were told of the circumstances and confusion.

I refuse to use a company who cannot honor a simple mistake especially since it hasn’t been that long and it was already paid for. Then charge what seems to be outlandish price and then want me to purchase MORE maintenance. There’s too many HVAC companies to choose from. I recommend finding someone else for your HVAC needs. I plan on continuing to search until I find a company that can live up to my simple expectations of just doing business honestly and fairly. I know they are out there.... Fresh Air and Abacus just aren’t.

Alane

Absolutely thrilled with my new unit and the service. The sales technician that came by my house for my free consultation was very polite and had a ton of information to share about the unit I was purchasing. This is a first class company and I would refer them to anyone lucky enough to be in there service area.

All customers, please be aware that Fresh Air may breach your privacy making your AC service information publicly available.
I just had a case when one of the potential buyers of my house called Fresh Air and their representative disclosed the AC service history. The Fresh Air employee was also making recommendations on MY PROPERTY, advising the AC Units full replacement because of warranty is expired a few months ago.
That has been done without my consent and no any further communication with me on this subject.
So, I phoned the Fresh Air. During my conversation with one of the Fresh Air managers, responsible for the privacy breach, my concerns were rejected because it is OK to give “true” information to the “potential customer”!?
You can imagine, that anybody can call to Fresh Air and give any reason (without official request) to obtain history of your AC servicing record, can be granted not just with that, but additionally with further recommendations and beyond.
You also can guess the circumstances on the “advice” for expensive AC Units replacement which just turned to the 11th year, because the Units are just 1st year out of warranty!?
Fresh Air Ex-Customer

I’ve used them for a few years now at my residence and office. Jevin and Taylor are my usual guys for scheduled maintenance, Jevin came out today because my air quit working at my office. He thought it was my transformer and replaced it. That was not the problem, seems it was a loose wire. He put the old transformer back on and no charged me. They could very easily said that was the problem and I would have never known. These people are honest and great and what they do. Please call them if you need Air or Heat work done.

I have a service contract with them to have my A/C units checked twice a year. They seem to do a thorough job. Jevin is pleasant to work with. He noticed that our units did’t have a drain switch. I decided to follow his recommendation to avoid future problems.

They were not honest. They told me one thing and did another.
Their prices are much higher than their competitors. Before you call them, call another company. You will save money and get the same results.
I ended up replacing both my units and furnaces for $5,000.00 less than what Fresh Air quoted. Why is that?

Not happy with the price. I diagnosed the issue for them and told what needed to be done over the phone. They wouldn't give me a quote for it on the phone, but said they could send someone out the next morning. I didn't ask for an emergency call or anything of the sort...but it cost me almost $400. The invoice wasn't itemized at all. Just one charge of $380.

Replacing a capacitor should not cost that much. My friend had the same thing done for $140(a month after I did). I'm annoyed that I got ripped off by these people. The guy was nice and did his job...but again, I told him exactly what needed to be done and it was 35mins. He still checked with his volt meter to confirm it was a bad capacitor, but after seeing how simple it was I felt very ripped off by the price. Even the part with an hour of labor wouldn't come close to $400. For reference, this was a year ago.