1st Class Heat & Air

I have used 1st Class for several years and they are indeed 1st Class. I called this morning to report my air conditioner wasn't working. They had a tech here within 90 minutes. Great staff in the office and in the field. Prompt, professional service.

Aaron, was a amazing. Listens to the customer and explain the process of why. People skills A+.

I'd give them zero star if I could. Go and find a more competent AC company.

My two 4-year old AC units were not efficient early this year so I called 1st Class to check them up in May. They told me my refrigerant level was low and there must be leaks somewhere in both systems and suggested put a die in each system to perform leak search. My refrigerant level was also low last year, so I gave them the green light. However, when they came back two weeks later, they couldn't find where was leaking. So I spent $500 for nothing and another $500 to fill up the refrigerant, which turned out to be nothing as well because it all got leaked again in months.

Yesterday, I called another company to check my units again and it didn't take them long to locate the leak. They used a meter only instead of a die to locate the leak, because they think the die is bad to the system. I didn’t have to wait two weeks either because of this approach. It turned out the leak was due to the coil and I learned later that 90% of the cases the leak is in the coil. And this company told me that they could feel the oil and water coming out of the coil, besides the result coming out of the meter. This sounds so obvious so I don’t understand why 1st Class couldn’t find it. Anyways, this other company helped replace the broken coil today and luckily the parts is still under warranty. I’m glad that I called another company this year because the warranty is going to expire in months.

So don’t be tricked by the low service call fee. It is more important to find a competent AC company, because their incompetency will cost you more down the road, not to say their higher refrigerant price compared to other companies.

WOW! That's really all you need to know about 1st class air. They had me a new unit overnight by my choice not by there choice. I could have had them repair my old unit, they were willing to bandaid my old unit but I chose to trust them with a new unit and I couldn't be happier and at ease. I'm a very pleased customer and I highly recommend them for your home heat & air needs in North Texas. Thank you 1st Class Air!

Been using 1st Class over 5 years. When my AC died during a heat event two years ago,they installed a new complete system for me, completing the job between 11:00 PM and1:30 AM . And NO overtime charges. Thankful for their 24/7 service!!

Our A/C went out on Saturday night around 9 PM. They were out within and hour and had our fan motor replaced in even less time. John was our tech and he was amazing and didn't try to sell us anything we didn't need. He was so friendly, quick and professional. On a day when heat was hitting 105+, we were so grateful for the quick service.

Buyer be ware...........Be careful using this company. Wish there was a (-) rating. First time they came the guy was very nice did a good job did not do more work than was necessary so I decided to call them for more service. Called them back about 3-4 weeks ago, different guy, he said the coil was filthy dirty showed us a picture and said it was 1800 to clean the coil cuz he had to pull it out drain the freon, ofcourse we said no.......Not all seniors have this kind of money.
We asked if he could clean it in the unit with a sprayer and coil cleaner like others have done, he said no, so we bought the stuff tore down the unit to spray it ourselves and it was not the least bit dirty...........he showed us someone else's coil unit......that is not good practice, make sure you look inside your system to see what they are showing you.
I will never call them again, new service tech just left and he agreed that the coil was very clean and was not in need of service. he cleaned the drain pipe repaired the drain pan ( which was our original issue when we called this company) and did some other extra work for less than HALF what this guy wanted just to clean the coil. NO I would not recommend them to anyone, unless it was an enemy.

The serviceman arrived promptly at the designated appointment time and quickly diagnosed the problem with my old unit. Due to it's age I made the decision to replace the AC and Furnace. I was pleasantly surprised when I was told they could replace the unit immediately. The crew did a great job and stayed till late in the evening until the job was done. My new system works great!!!

So at 6:30 in the evening I notice our downstairs temp is actually starting to climb above where I have the thermostat set..knew I had an issue. It’s in the high 90’s and heading for the 100’s in the next few days and me and the wife are leave in the morning on a flight but teens staying home...started to panic. Started leaving messages at AC companies for a call back and my 4th call was 1st Heat & Air..they had great reviews online but I had never heard of them. Gave a call and got a real person. Was expecting to be told no chance to see anyone that day but instead told if I was willing someone would be there between 9:00pm to midnight with a $50 service call. I was ecstatic.

An older guy by the name of John (I think) showed up around 9:30 that night...hops out of the truck and asks me what had happened. Told him...he goes right to the unit outside...says “capacitor”...easy fix! Sure enough that was it. He checks to make it is working and my unit is 20 years old so it is on the downward leg of things...does not even bring up replacement...just showed me how many amps it is drawing and should consider it. Then goes inside and shows the temp coming out of the vents.

So here is the recap...my AC goes out middle of summer after hours. Call and get a human on the phone and have a repairman there in a couple hours and a house getting cooled again for a couple hundred dollars. No hard sell to get a new unit and all is great. I wish I could give you folks 10 stars. Very satisfied new customer.

Eric was super nice and knowledgeable. He didn’t treat me like an idiot like other companies have before (looking at you, A#1 Air). I will call 1st Class in the future if I have any issues. I’ve even told others how they worked with my schedule and how they couldn’t have been more accommodating. Great company.