1st Class Heat & Air

We had our A/C go out on Friday night. We contacted 1st Class via e-mail and they responded within a short time and set up an appt. for Saturday morning. The Tech arrived on time after calling ahead, did the diagnosis and repair promptly and explained what he was doing. He also checked the freon in our second unit as well without our asking. We are very satisfied repeat customers.

Had an excellent experience with these guys both times they came out in the past couple years. The first time we called them it was to fix something another AC company messed up. Then more recently, the AC stopped working around 5 PM on a Friday, of course. They had them scheduled for between 5-7 pm that same night! It was almost 90 degrees in one section of the house. So I was glad they could make it the same day. They came out and tried a few things to get our 20 year old system to keep ticking, but it had run too long and it was time to replace the outside unit. They scheduled for the AC installation the same night too. I couldn’t believe it! I have had to leave messages and wait until Monday for other AC companies to even respond to a service call. They ran into some issues, but stayed until the job was done. Luckily we were all able to sleep in our own rooms with the air working again. They have definitely earned me as a customer and I have recommended them to neighbors and friends already.

With this frigid cold front, it knocked out our power and the heater stopped working. I called Teresa last night and left her a voicemail regarding our problem. She called me back the next morning and had a repairman out to our house within a few hours. Ricky fixed our limit switch and the temperature continues to rise. Thank you 1st Class Heat & Air for responding so quickly, especially given the fact that you are swamped. I’ve used 1st Class Heat & Air for 9 years and will continue to use their service. God bless!!

John came in in a professional manner and was very polite. He checked our unit and explained how they work and what the best solution would be for our problem. He worked quickly but was not in a mad rush to go on to the next customer. We completed a sale and lined up an installation time that fit best in our schedule. We were very impressed with the entire visit and the installation of the new unit.

Randy and his team are great. We had an issue with one of our units. He sent out a crew, they diagnosed it, made repair and all is good now. Good folks and we’ll use them again when needed.

I was having issues with my Nest and the Air unit responding. Called up 1st Class Air and Eric came out right away to help me out. He was very professional, explained things in simple terms to make sure I knew what he was doing and how he was going to fix it. Great work and highly recommend them! Great communication through the whole process and great work without trying to sell out a whole
new system.

This is my review of 1st Class Heat and Air:

When my outside unit, that services the upstairs died, they did a great job installing a new unit. Then my other older unit had issues, so I called them. They came out and got the old unit up and running. They also inspected the newer unit then left. The next day, the less than 1 year old unit magically stopped working. I called them back out and he said the regulator (capacitor) died. Seemed very peculiar that I had no issues until it was "inspected". They charged me almost $100 for an $11 capacitor plus extra for labor. And the tech just so happened to have the exact capacitor that my unit needed right in his bag. It's like he knew what the problem was going to be! I understand that caps blow and that is usually the cause of the fan or compressor not starting but it was too coincidental. That was 2 years ago. I just sold my house and, of course, 2 weeks before we move, the old unit stops again! I call them back out and pay the $40 service call. He tells me that the fan motor is shot and needs to be replaced. He says it's a special low-profile motor and they don't have any. He has to get one and the repair will be $725!!! I questioned the price and he explained how expensive the parts are. I looked online and they average ~$100 and are readily available from countless sources. I ordered it on Saturday night, had it on Monday afternoon and after 15 minutes, had the unit back up and running myself! On what planet does a $100 part and 15 minutes of labor add up to $725??? Your parts markup is absolutely ridiculous and it takes advantage of people who don't know any better. You have lost my business and my respect.

The hot Texas summer killed my 20 year old evaporator coil in the attic. I called 1st Class Heat & Air and they had Rodney out within a couple of hours. Rodney confirmed the coil was bad and had the new part and a two man crew installing the new coil the same day.
Rocky and Frank did a tremendous job installing the new coil and bringing the whole system up to city code. The quality of work and attention to detail on sealing where I was leaking air into the attic was outstanding.
I was very pleased with the price as well. It is never fun opening up the checkbook and a big ticket item but I know I will not have to worry about the new system for many years now.

1st Class Heat & Air installed our brand new system last week. We’ve been preparing for a new system for the last couple years and received many estimates, and John is the reason we chose this company. He was the only one who seemed to truly care about having our business and making sure we got a great deal with quality service and equipment. I’d recommend John and 1st Class a hundred times over!

First Class has a wonderful staff that is professional from start to finish. They do an incredible job every time and are very affordable.
We have used them for years both at our church and our home. For everything HVAC this is the best company in the DFW area hands down!