1st Class Heat & Air

1st Class is just as their name suggests. Our AC was struggling to keep up and with summer in full swing, we knew we needed to get it serviced. The technician was prompt to come and evaluate what needed to be addressed. Unfortunately, a replacement was necessary, but they offered financing and got it installed the same day. The admin staff has been super responsive and gracious with getting financing arranged. They had the city out the next day to inspect and approve the install. From my initial call to a complete install of our attic and outdoor unit was 12 hours. Teresa, Randy and the entire 1st Class team are indeed 1st class!

John showed up on time and was very professional. He diagnosed the issue with my AC quickly and was great about explaining everything to me so I understood. I appreciated that he was upfront with what each repair would cost me and he did not try to sell me on a brand new AC even though mine is quite old. He had all the needed parts in his truck and was able to complete the repair in no time! I would definitely recommend John and 1st Class Heat and Air to friends and family!

Aaron B. got here on time and was very efficient. I especially appreciate his explanation of the issue, and quick fix. I feel good about the service, and we talked about what my needs will be when the time does come for replacement. 1st Class will be my service provider going forward!

Very nice and courteous workers. They have been working for about 20+ years for the same company. They were very neat and courteous while doing the job. Upon the initial call at night they came out the next morning. That’s not heard of it this time and very nice company. Strongly recommend them. They also explained everything they did, and we’re going to do. First rate company

I have used 1st Choice Air for over five years including regular maintenance and a full system replacement. Each time they come out they take the time answer my questions and have never pressured me into any extra services unless I specifically asked for them. My last technician, Chris, has been maintaining my unit for the last 2 years and has been a top notch professional. A capacitor finally went out (2023) but Chris has kept me aware of it for the last 2 years and hasn’t recommended replacing until now, before it went out unexpectedly in the summer time. I couldn’t ask for a better experience and recommend them to anyone I know. Keep up the good work.

1st Class Air Service is amazing!!!! At a point of total frustration with the service we’d always used, we took a chance and used the text feature to reach out. In 5 minutes we had an appointment and within 45 minutes Aaron was at our door and did a fantastic job. No run around, clear explanation of what was wrong AND he has everything we needed in his truck and was done in no time. Thank you so much!!!

My system didn’t feel like it was working so I look around reading reviews and kept seeing Aaron’s name in all the reviews. I called first class to have them come check out my unit. Thank god they sent Aaron. Talk about a professional. He was on time and very polite. He talked me through the entire process. When he did find some problems he came straight tight to me. Gave me the pros and cons of repairing the system. He didn’t try to sale anything. He gave me the solutions. I said yes he got straight to work. He had me fixed up in no time. No pressure and full understanding. From here on out Aaron is my guy. He is the one to ask for. 5star for 1st class and 10 starts for Aaron.

This was the first time I used 1st Class A:C. Had them come & give my A/C a yearly check over. Aaron was prompt & helpful! You are now my go to company for A/C service! Very impressed!

Kim Carter

It was after hours and they were able to get a tech out within the hour. Aaron Buckley explained what was wrong and what he was going to do. Very personable and polite. His level of customer service is top notch.

Though one technician is very skillful, the firm will make you feel they trying to squeeze you out from money. Can you believe someone charging $1,100 cost for replacing fan motor that in reality cost around $200? Just avoid them