Grainger Industrial Supply

Karen was so helpful and got me in and out extremely fast .

Karen was fantastic. Great service, very friendly, and got me what I needed. My preferred Grainger location by far.

Karen was extremely helpful today. Helped me find the right parts and how to get them quickly.

amazing help from eric i couldn’t find what i needed online but without any issues he was able to find what i needed extremely quickly amazing help from eric if recommend coming to this store just to have eric help out

Where do I begin? I’m a commercial engineer that works for Transwestern; and I am constantly on the move to find parts,motors,misc. items, and anything in between. Shout out to 2 employees, Season and Ted. They both are amazing and have wonderful customer service. Season and Ted always remember my name when I walk through the doors, very personable. They are always eager to help me out with anything I have questions with. If we can’t find it, they always help finding another solution to get the job done. Many Thanks for all you do for me!

We were promised our order to pickup in Plano Friday after 2:30. We arrive after driving 27 miles and product wasn’t there. We go Monday morning and still not there and younglady didn’t know when, her customer service was not conducive of us returning there anymore and will let my contractor know as well. Although it was a small order, small can increase. So our Monday job made us look bad in our clients eyes

Update: We all make mistakes. It's how those mistakes are handled that determines whether that business is worth frequenting. Grainger's senior service representative (Ish) resolved the issue to my satisfaction. He did not just tell me what I wanted to hear in order to get me off the phone. Ishmail honored his verbal commitment, and, within 24 hours, I had received the replacement order. Thank you, Grainger, for hiring representatives who are responsive and responsible.

Orginal review: I just picked up an order for 20 #200 moving boxes. Unfortunately, there were only 16 boxes. Rather than take an additional hour out of my day to drive to and from Grainger Plano to pick up the four boxes that should have been included, I called to ask that they be shipped to me free of charge. I have now been on the phone for over 30 minutes waiting to see if Grainger can correct their error without costing me additional time and money.

As a small business owner, every minute spent on hold is a minute wasted. I would like the 4 #200 boxes shipped to me at 1200 Grinnell Drive, Richardson TX 75081 or the $9.61 ($2.22/box x 4 boxes x 8.25% tax) refunded to me.

Needed a new multimeter. Swing in and Karen helped me find the right Fluke meter. She was very helpful, nice, and professional. Definitely need to hire more like her.

Placed an order online but neever received an email confirmation. Credit card was charged though. Called and they couldnt figure out what was going on. This place is run by a bunch of incompetent clowns. Credit card dispute incoming.

It was great. Karen did a great job!