Arctic Air Conditioning & Heating Inc.

Horrible experience. Called home warranty for a bad blower motor in a/c unit. Sent out these crooks. The tech Shane says oh no you don't know, it's just a little part here and all good. I knew better. So he leaves us without cold air with 100 degree days. All they want to do is replace coils or the entire unit. In the end we were without A/C for 7 days. I replaced the blower motor MYSELF!!! And after not one but two 2nd opinions later, nothing else was required but the blower motor. Way to go Shane!!! Look out for Mike the car salesman!!! He is a fast talker and just wants to sell you a new unit, he loves the word Cadillac. I asked for my $65 service fee back that Shane collected for doing nothing but leaving us in the heat. You can guess...I am still waiting. Thank goodness I fixed it myself.

They did not even offer to get it semi repaired so my family could have some kind of relief. No humanity.

DO NOT CALL THE BEAR!!!!

Excellent business I definitely recommend! When I purchased my new Condenser and air handler, I felt confident I was getting the right one for my home as well as a good deal! And I did not feel pressured. Call em!

Came, saw the problem, quickly fixed the the problem professionally. Very courteous and honest with the problem and price. Very satisfied and happy. Will definitely call them again for not just problems but maintenance as well. Finally found a good company from first phone call to end of the job.

Arctic Air Conditioning is absolutely amazing in all aspects of their business! As the superintendent of Shallowater ISD, we depend on Arctic Air Conditioning to handle all HVAC concerns for our 300 employees and 1,700 students.

Personally, I’ve used Arctic Air Conditioning at my residence for a great number of years. They are professional, courteous and experts at what they do!

I encourage anyone and everyone to use Arctic Air; you won’t be disappointed!

Arctic Air helped get us financed on a new heating and cooling system after we tried with two other companies. They also gave us a 10 year parts and labor warranty with the equipment we bought! They did the job in half a day!

Our A.C. went out last night at 1am, my Husband has Health problems, we have to keep the house cool. Called them this morning and told them about the problem and about my Husband, they came today and fixed everything. Thank you guy's and God Bless You for working us in. Will never use anyone but Arctic Air, very caring people...

I regret not reading reviews of arctic air. We bought a central air system. It turns out that the a/c was not properly installed so it was pumping air into our garage creating a moldy situation. We luckily signed up with a seasonal check with AireServ who caught the problem. Don't do business with them! We have a warranty but we will not let them in our house again!

Service man came on a holiday. He got my heater working , but said I needed a new
board. Someone from Artic Air called on Monday and said the part had been ordered. Later in the week a repairman came and installed the new board!

Another company came out and added refrigerant to my unit twice without finding or fixing the leak. Arctic explained if it's low, it's because of a leak and they were able to find it and showed me where the leak was. Thank you for doing the job right the first time!!Its hard to take off work over and over again

My heater went out and Melanie had someone at my house the following day to install a new system. They were fast, reliable and professional. Best in Lubbock hands down.