Arctic Air Conditioning & Heating Inc.

I called our warranty provider on our upstairs AC going out and they sent the info to Arctic Air, by far the best thing that could have happened. I was called in about 10 mins by Arctic Air and they had a guy there within 30 mins. Unit is 20 years old and was on its last leg, I was presented with several options on repair or replace, I wanted it replaced and that’s when Mel takes over. She is absolutely fantastic to work with and she works fast, unit was replaced in 24 hrs. Melonie made it so easy with great details and easy to understand financing options that it was a no brainer. Heck Mel and Arctic Air was so great that I also replaced a downstairs AC unit as well. If your not using Arctic Air and Mel you are missing out, they will always have my business!!

My A/C stopped cooling the house, so I called my home warranty company, American Home Shield. They assigned Arctic Air to look at the unit. I called them directly to set up the appointment and was told by the operator that I would be called back in a few minutes. After waiting 30 minutes, I called again. “He’ll call you in just a few!”. Well, okay. I wait thirty minutes, and call again. Still no word. SIX phone calls later, the phone operator let me know she would be contacting the manager, who would call shortly. Okay. I wait ANOTHER 30 minutes, no call. So I call back. Three hours have passed now, since my original phone call. I was told by the phone operator that Melonie (the manager) had attempted to call me and received no answer, resulting in her leaving a voicemail. That’s odd, because I had my phone on and with me all day, and had made and received several calls during that time...none of which included talking to Melonie. I had no voicemails on my phone. SO, after three hours playing phone tag, here’s the result: I NEVER spoke to ANYONE but the two phone operators who had no information, no one came to service my unit, I was LIED to by the manager, and it is 87 degrees in my house. I contacted my home warranty company, got refunded and set up with another company. This is not the first bad experience I have had with Arctic Air. I have had them removed from my warranty contract. 0/10 DO NOT USE! terrible customer service, and a dishonest business.

Melanie is the absolute best! She worked me into the schedule as soon as she could when my AC died this past Friday. They whole bunch has worked so that my old unit will be replaced tomorrow before the next round of 100 plus heat! Highly recommend them. Just communicate what you need and want, and they will work with you!

After calling multiple air conditioning companies, I found Arctic Air had the best deal on the unit I was needing and could be out there in a timely manner. Shane came out and was very professional, friendly, and had my new unit blasting cold air in no time. Highly recommend these guys.

Arctic Air is great! Being that we live out of Lubbock city limits, it’s hard to find any company that will travel to us and even harder to find someone that does quality work at a great cost too. They installed a new AC and furnace for us 3 years ago and even now are still happy to help if we call for any questions or concerns. Any service calls have always been handled very quickly and very professionally and they’ve always done quality work. I definitely recommend them!

I called American Home Shield and they sent these folks to my house. The technician said that I had a hole in my evaporative cooling lines that needed to be repaired and needed Freon (the technician wrote this on the paperwork he left with us).. Ok, it is an older system and that is common. I have paperwork that the guy left proving this.

The next day I get a call from Arctic with a guy hard selling me a whole new system for almost 6K (I don't have that kind of $) I turned him down and said I would like to have it repaired. They reported to the warranty company that the problem was a failed compressor due to the unit being too small for the house. An issue they knew that the warranty company will not cover. First of all, I admit, the unit is a bit small, however it has worked fine up till a week ago. Secondly, the compressor did NOT fail, not at all. The problem with the system has nothing to do with the size of the unit. They purposely mis-reported the problem to not have to do the repair. After some investigation with another AC company that services for AHS I found out if the problem was actually a hole in the coil as first diagnosed they would have had to fix it. HOWEVER AHS does not pay enough to make it profitable so when they couldn't manipulate me into a new unit they burned me and the job.

I called Arctic on their LIE and the manager told me it was "mistake" and promised that she would call AHS and correct their detailed report but she did not and AHS denied the claim and closed the case. (thanks for nothing)

NOW here is the fun part. I called and paid for another (far more reputable company) to check it out. Turns out Arctic misdiagnosed the initial problem to begin with. There NO LEAK and all it needed was a little yearly maintenance and 2# of refrigerant. So I paid for the call and for the Freon and for the wasted money that these people cost me with the warranty company.

This company is manipulative and dishonest, If they do not want to honor home warranties they should stop accepting the calls instead of just messing with clients and costing us money. Never again with these people.

I used them as a 2nd opinion, not knowing they had a promo for free 2nd opinions (totally my fault). Shane came out and did a very thorough inspection of my system, he showed me evidence of my leak and we talked options. I decided to consider a new system, spoke to Stacy and he was straight forward with about it all and had me a quote when he said he would at noon Monday. 24hrs later I had a full system installed! Drew and Mark did an outstanding job with the installation! Don't hesitate to give these guys a shout!

The staff at Arctic air were fantastic. My AC going out before summer has been one of my biggest concerns, but after contacting Arctic they really made this process extremely easy. Also they were quick to get me a date to install and the install also went smooth. GREAT EXPERIENCE FROM THE OFFICE TO STAFF IN THE FIELD... THANK YOU ALL!!!)

Called Arctic Air in the morning they showed up within an hour. Diagnosed the problem with my unit and gave me a quote for the repairs. They Completed the work the same day. The ladies in the office were very friendly! Thanks Sylvia and Melanie!! Would definitely recommend Arctic Air for your A/C & heating needs.

Our new-to-us 74 year old home’s air conditioning failed at the beginning of spring. I called Arctic and they sent someone out the same day. Unfortunately it turned we needed a new unit; they handled the home warranty claim, scheduled and installed a brand new 4-ton unit within 24 hours — we had cool air in time for the weekend. Their office staff is very friendly and professional, their technicians cared for the property as if it were their own. 5 * and will use them again.