Arctic Air Conditioning & Heating Inc.

Arctic always does a great job! They respond quickly and do quality work. Great company.

The ac guy that came over was very polite & knowledgeable. He explained the problem & fixed it.

AHS Warranty Co. dispatched Artic for our A/C repair. A/C went down the previous night. Spoke with Melanie the next morning, and due to recent storms, they were booked for the next few days. However, she said if she could manage to squeeze me in earlier, she would. She called right before lunch to notify me a tech was in route. Shane showed up and got our A/C back up and running. He was courteous, professional, and cleaned up after himself. Excellent service, thanks Melanie and Shane!

After reading these reviews, I feel that Artic Air may not be okay he best for warranty work. I have been in my house for a little over two years however the technician saw that the coil was dirty and labeled it routine maintenance on the report, stating at the job site that AHS would not cover it. He did mention replacing some other minor stuff and mentioned my refrigerant was low. Nothing about a leak or anything. As soon as it looked like homeowner error, I feel they took the chance to not perform any more diagnostic treatment and automatically started selling me on a cleaning. I will be reporting this to AHS and providing negative reviews regards to warranty work to get them to reopen my ticket with another company. From the looks of the reviews, if you pay out of pocket they treat you like family! Good luck!

We have had to use this company multiple times this summer to fix our AC. We can only use them because they fix they are contracted by our home warranty. We have had to request their service multiple times to fix our AC, and our AC never seems to work for than a couple weeks before it breaks down again. It is apparent this company just takes the money from our home warranty without appropriately fixing our AC issue. I recommend you find a different company to resolve your HVAC issue so it can be resolved the first time.

Have had them come out three times for the same issue with my ac within a month. Have a warranty and they take 2-3 days to get to my workorder. The first technician only looked at the outside unit and never even looked at the inside unit. He then had to come back again 2 days later as my a/c was not cooling. Something is clearly wrong with my a/c as it keeps blowing out LP&l transformers.
**Updated** Was upset when posted previous review, but working w/Melonie and trying to figure out our best option. She has been understanding and this last technician that came it was very knowledgeable.

Still waiting on a call back.

This company never called me back after I asked them to correct the invoice that was sent to American Home Shield to get properly reimbursed for the problem that they diagnosed. Then they changed the diagnosis. Extremely upset with their unprofessionalism and lack of integrity.

American Home Shield sent them out and the guy said our unit needed to be replaced due to a leak. Tried selling a new unit and told me the owner won’t charge the unit due to the price of Freon. He went ahead and changed the capacitors and didn’t check to see if it worked afterwards. Well it didn’t work. Called them back cuz the compressor wasn’t kicking on and we got told they were not going to work on it because AHS wasn’t paying them enough. So we called AHS back and they did a recall. Different tech came out, first tech locked up the compressor and he told me he hasn’t seen a unit like this. Well today they CLOSED the ticket once again by saying that they couldn’t work on it because our house isn’t on a concrete pad. We are going 3 weeks with no AC when it should’ve been replaced 2 weeks ago. Pure laziness and worthless. They obviously don’t need to be working with home warranty companies. I do work with AHS on a daily basis, so this will get to them that this company is worthless. Will be giving a 1 star review on AHS for this business as well. Yes, this company might be number 1 with home warranties, but all their bad reviews are from people that have home warranties. Says enough for me and hopefully others. If you have a home warranty and they dispatch your call to Artic, Please use anybody but this company.

Great service from Arctic Air. They arrived in a timely manner, did a flawless installation and cleaned up after themselves.

I have never owned an Amana A/C and am in hopes that it will last as long as my last A/C-Heating system. It has a great warranty!

I highly recommend Arctic Air!

Excellent service. Found part needing replacement during HVAC tune up.