Arctic Air Conditioning & Heating Inc.

Upon receiving my work order through American Home Shield on Wednesday, Sylvia contacted me and asked what the issue was. She was very kind and respectful. After explaining the situation, she informed me that a technician would be dispatched by Friday.

As soon as Shane arrived, he displayed a high level of knowledge and expertise. Upon my request, he repaired the issue I was experiencing and even installed a digital thermostat. (Something I had been meaning to do for some time). Arctic Air Conditioning & Heating exceeded my expectations in terms of professionalism and respect throughout the entire process.

5 stars all the way!

Arctic Air took great care of me and my family. Very professional and friendly. Diagnosed and repaired the problem’s quickly. I would highly recommend Arctic Air Conditioning & Heating.

Drew and Jacob are awesome! From the moment Drew came over yesterday, he was punctual, professional and helpful. Jumped right into action to help us get our a/c replaced. They were back today and and respectful, worked hard and carefully. Angie/Melanie (I think that’s their names) from dispatch was also helpful and got us on the list. Thank you all for your hard work and cleaning things up too!

The technician identified the problem immediately and advised us as to what to do. He returned a short time later to diagnose the problem and all was resolved. We had a frozen unit because we did not change filters often. Live and learn! Change filters and your unit should function beautifully like ours is doing now! Excellent service and professional attention.

I can not speak highly enough about the professionalism, courteousness, and speedy response we received from Drew, on a Saturday! I have dealt with a lot of frustrating air conditioning companies here in Lubbock, some who don’t even call you back! Drew knew exactly what problems to look at first and got us back and running in no time. I will be using Arctic Air from now on!

I have my own A/C company but my Daughter lives in Lubbock. I live in the Austin area. I called Artic Air and they QUICKLY helped my daughter. They did not do the typical upscale B.S. They were Profesional, responsive and fairly priced. I would encourage everyone to use their services!!

Replaced heat pump. Mark and the other guys were great. Mark was extremely professional and took time to answer my questions. It was a lot of work (5 hours) and they did a great job. Arctic has always be very professional and responsive in the 10 years that I've been a customer. Thank you.

Did a claim through my warranty, American Homeshield, due to air not coming out of the vents even though the unit was running. Had two technicians come out and ended up needing to replace the capacitor and fix the problem within 30 mins!

I have used this company twice in the last 3 years, both on my heating system. The first was just a minor tune-up, but the second was a replacement issue for an A/C-heater fan that was wearing out after only seven years, by a very reputable manufacturer. Ugh! The result was the replacement fan was nowhere to be found and the factory said a new part would be available in 2-6 weeks. This was unacceptable and Arctic Air even admitted they couldn't guarantee it wouldn't take longer based on recent transactions with this factory.
We elected to purchase a new A/C Heating System rather than take chances with a company who has become unreliable.
All of the people at Arctic Air have been amazingly easy to work with, from Sylvia at the front desk who was always aware of the status of our problem, to all of the technicians who first assessed the problem, and completed the installation in a very timely and professional manner, to Melanie who worked tirelessly to find all possibilities and finally the correct arrangement for us, then to have it installed completely in one day after we made the decision. Everyone there is very professional, courteous and extremely caring. It's no wonder they have been voted Best of the West and have an A+ rating with the BBB. I highly recommend this company for your A/C and Heating requirements.

We were very pleased with the service and with Chris the tech. He did a thorough inspection and cleaning of our HVAC system and assured us the unit was in good condition. Thanks, Arctic!