Arctic Air Conditioning & Heating Inc.

The original appointment was very timely and the needed parts were located and promptly ordered. I was kept aware by Arctic of the progress of the order and promptly called when they came in. The technician was back out within about 30 minutes and replaced the part. He was very personable and informative. I will use Arctic again.

We have had two occasions to use this company- a year apart, both times they were super. From the initial phone call, to the sales & service. We had another company come out first and the service person did not even enter our house- just said we needed a new fan on the outside unit- $400.00. We paid and still zero air.
Anartic came out tested & checked everything, we needed a entire new unit. It was installed that day. The 2nd visit was this year. Again addressed the issue and even called to come earlier due to a cancellation. This company is terrific!!

My A/C quit working around 8pm on Friday night. Temps had hit 100 degrees at one point during the day, so it was a very warm evening. I put in the service request to my home warranty company and tried to not be too anxious over not being able to do my own research and select my own company. Turns out, I didn't need to worry, they selected a great contractor. I received a call at 830 Saturday morning and the technician was here by 1030. He knew exactly what to check and got it fixed in less than 10 minutes. So grateful for their speedy and professional service! I was prepared to have to wait till Monday, but they got me taken care of very quickly. He answered all of my questions with professionalism and patience. Made sure I understood what he fixed. Very happy with their service and would love to work with them again.

I have used them before, and I have been very pleased. Would recommend them without hesitation!

From the moment the phone was answered through the completion of the job, Arctic air was top notch! Excellent customer service. The office was friendly and were able to schedule my appointment promptly. The gentlemen they sent, who were both amazing, are very professional and knowledgeable and offered suggestions and alternate solutions to my needs. Three cheers for Shane and Weston!! They had a clear understanding of the task and executed it. They went above and beyond the requested work. I will definitely be calling back in the future and will recommend Arctic to family and friends for their needs.

I called Arctic Air when my heater went out and spoke to Melanie and she arranged for Shane (service technician) to come out and take a look at our heater. I was very impressed with how fast they were able to be at my house to come take a look. They ordered the parts they needed to fix my heater and came back out that day to install it. Their prices are very reasonable and they have excellent service. If I have any other problems I will always be calling Arctic Air.

My AC went out on a Sunday evening. I turned my claim into American Home Shield that same evening and before I even left for work on Monday Arctic Air was calling to schedule a service technician to come out that day. It was determined that I needed a complete new indoor/outdoor unit. They got back with me on Tuesday morning to discuss options. After deciding what I wanted to do I was advised that they could come out on Friday to install the unit. This was the hottest week of June with temps over 100 degrees and with no AC it was very warm in my house. To my surprise Melanie called me on Thursday morning and said she was trying to fit me in that day so I wouldn’t have to wait until Friday. I was completely shocked that she cared enough to get my new unit installed a day early. Melanie and Arctic Air are the BEST. I would highly recommend them to anyone with HVAC needs.

Arctic a/c exceeded my expectations and truly delivered when we needed it most.

Excellent experience - fast same day service, Shane the technician very courteous and knowledgeable, price was very good. Quoted price before work began. Definitely will use them again. I have had a hard time getting a good and reliable ac service company that can respond quickly and do the job correctly without up selling or charging exorbitant amounts.
I called them 7:30AM for malfunctioning furnace, Shane arrived at noon. Called in advance and arrived as promised. I described to him the symptoms and without looking at the unit he already knew it was most likely a dirty flame sensor. And it was. He knew the equipment very well, I have a 10 year old Amana unit, and he solved the problem in 15 minutes.
I did sign up for their semi- annual maintenance plan and he credited the service charge toward the cost of the plan. He did not up sell me on it I asked him about maintenance and he made me a good offer.
I have had plenty of bad experience with other contractors before, including some who wanted to up sell me on a bunch of stuff I did not need.

There’s a reason Arctic heating and air conditioning has won Best of Lubbock. Fast service, respectable employees, and truly cares about their customers. The owner gave me free advice on how to keep my older unit up and running instead of trying to make a sell on a new one. I really appreciated this as many companies will try to sell you a new unit when the old one can be fixed. Thanks for your honesty and integrity Arctic. Highly recommend!