Arctic Air Conditioning & Heating Inc.

I cannot say enough positive things about Arctic Air, Stacy Nichols and his team of professionals!

They have provided air conditioning and heating service at our home for years and have always been quick to respond, honest, and reasonable.

This past August, on one of the hottest of Lubbock days, our air conditioner died. We called Arctic Air, knowing full well they were probably booked days out since air conditioners were crashing all over town due to the heat.

Shane was at our house before 10:00 that morning and our unit was replaced and running by lunchtime!

These people are nothing short of amazing! Number one in our books - and we are forever loyal Arctic Air customers.

I work for a school district and they give all their heating and air conditioning business to Arctic Air also.

If you want the BEST, call Arctic Air!

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Arctic Air responded quickly and professionally when our AC let us down! We had been putting off getting a new unit as long as could because we were scared off by the price tags, but Arctic Air had a competitive price and great service! Call the Bear! Glad for the good service!

I have used Artic Air for not only my home but I have referred them to my family and friends. I have never had anything but quick responses and quality workmanship. Whenever I have contacted Melanie, she has always given me great service. I will continue to use them in the future!

Arctic has been a lifesaver. They always come the next day when I call them. Melanie at the office is always such a wonderful person to talk to seems like we are old friends. I recommend them highly for all of my HVAC needs.

They installed an A/C & furnace less than 2 years ago and yesterday the A/C stopped cooling. I called Arctic Air this morning and spoke with a very unprofessional female employee who seemed irritated and inconvenienced that it was a warranty/service call. She advised that I would have to wait until tomorrow before a technician could respond. I called Lowery and their technician found that it was a faulty capacitor. I called Arctic Air again, same employee, and explained the issue. This time she claimed that a technician could respond this afternoon and they would not honor the warranty because another company did the repair. The Arctic Air technicians are friendly and fast but their customer care is not. Sad, sad, sad.....

I will forever only use Artic Heating and Air! When my heater and ac when out, they came out immediately and diagnosed the situation. Unfortunately the system was 38 years old and needed to be replaced. They not only made me feel comfortable about the purchase of a whole new system but installed it that very same day! I am so grateful for their professionalism!!! Good job Artic Heating and Air!!!

DO NOT USE THIS COMPANY

Created a profile just to review this company. My home warranty chose them because my ac unit finally went out. The contractor came out and said it just needed to be repaired and needed freon. The unit is 36 years old and the freon would have cost over $500. Freon is excluded from most home warranties and they know this. Just a terrible company trying to take advantage of people.

If your home warranty company requires that you go through them, get a second opinion because this place is trash.

Fast talkers. Shane was on site for a simple 2 year checkup like I always do on an already perfectly running system. Within 15 minutes he said my coils had a leak and wanted to replace the whole system. Second opinion 2 days later checked thoroughly and did not find any leakage and recharged less than 1lb. Watch out.

When my heater stopped working during one of the coldest times of the year, Artic Air answered the call. Melanie Reed provided excellent service and dispatched a repairman to my house within an hour. The issue was a quick fix and reasonably priced. I did not have to shell out money for a hotel room in order to provide heat for my family. Thanks Artic Air!!

My home insurance sent out shane, All of a sudden became a car sales men trying to sale me a new unit n finance with them.
Once was done. With unit still does not work after 4 days after artic coming out. Left me with a non working unit still and what he did had nothing to do with the trouble call. I called office of artic air n a gentleman called me back and gave me some store. I explained to him i have disabled child and needed this item fixed plus called them out to fix. He called the insurance they called me told me 3 different stories from artic air. Also told me my home owner's would noy cover a new unit or items needed for my home. After talking with my insurance they do and so upset with Artic Air wrong information.
So i called someone else they came in went to unit n found the problem within minutes. Was not the dirty it need to cut holes in my wall's n pay them 350.00.
It was the brain of the unit to keep us safe n warm.
So yeah i did not ask for dishonest and unit not be fixed and out my copay for nothing.
So yeah from office And workers. Artic Air very unprofessional. And dishonest to hard working home owner's that expect honest and quality to Our Home's is a MUST.
I have never did a review but after this situation and reading other people's review's of this company n same issue's n negative feed back it's important we read and write our review's always.
No i would not recommend this company because i don't want anyone else to go through what we have. No care for the homeowner trusting some one to come into your home n take care of it right way instead we got a company who is only in it to make money not take care of the customer.
BBB has knowledge now