Arctic Air Conditioning & Heating Inc.

Got my HVAC replaced with them Jan 2020. Price was the best out of the 7 companies I got quotes from. Install techs seemed knowledgeable and efficient. Got a 10 year parts & labor warranty. Yet to use it but will update my review if I ever do based off how easy or difficult that process is. All in all pretty pleased thus far. Thanks.

I set an appointment for a Friday. I never received a call, I called Friday evening to check, and they said they would give me a call back. I never received a call back. I called Monday and they said they would come out, the never showed up and never called back. I called today( the following Thursday) and Melanie lied and said she spoke to me, that she couldn’t help because they didn’t have time. You lost a customer, don’t treat me like garbage.

Only took one call and arctic came out to replace an a/c unit in my uncles apartment. He is 84 returning from a long hospital stay. Melanie handled all the paperwork and had replacement unit here the same day...quote outbid two other quotes. The installers were quick and efficient, plus cleaned up after they finished the job., I have been handling much of the care needed for my uncle, so I have been busy - One call helped this project come to fruition quickly and effortlessly. Thank you Arctic

I have been dealing with Arctic Air for many years & each time that I have been in need of HVAC repairs or replacement the service has always been fast and complete. They always get to a call as soon as they possibly can even in the hottest or coldest of days. Can't say enough about Shane or Chris - both very knowledgeable and courteous. Thanks for all you do!

I did not pick Arctic Air, my home warranty company did. I have had some real jerks come onto my property before from other companies, but Arctic Air was completely professional and had no problem explaining to me what they were doing.
Our AC went out in the middle of the COVID-19 crisis and I feel so fortunate that they stayed in business for all of us! Unfortunately, the suppliers didn't feel the same way and they were unable to get the parts needed at first. But that's not their fault, and they did get them a lot quicker than I thought! I don't know how they did it with businesses still being shut down as I type this, but that should be proof enough that they will go the extra mile for you. Even if you aren't the one paying, a warranty company is! That's impressive!

Arctic Air inspects my heating/cooling unit once a year. If there's a problem, they let me know so I can take care of it or have them take care of it. If I experience a problem, they always respond quickly -- many times the same day I call them. Recently, my 23 year-old unit developed a leak and lost all of the Freon. The technician explained the problem and the cost to repair and cost to replace. We chose to replace the unit. We thought we'd have to wait for them to get a unit in -- but they arranged for an electrician to come out and make necessary changes and brought our new unit out and installed that same day! There's a reason why Arctic Air Conditioning wins awards including Best of Lubbock and Best of the West among others year after year. The service is excellent, they respond quickly and do an excellent job. They get my vote every year!

Company replace equipment and was on time to do the work and finished on time. The repair personnel were excellent and informative on all my questions . The Dispatchers, and sales personnel were great.

Arctic air is the best, Melanie helped me so much and checked on me. My ac went out completely on Tuesday and they made sure i was getting a new unit asap. They did just that. She made the process so easy for us we can't think her enough. Highly recommend 👌

I was referred to Arctic Air from American Home Shield, as they were the preferred service company under our program. They called immediately to set up an appointment and were there when they said they would be. Shane, their technician, was prompt, friendly and very efficient, and had the problem fixed in no time. I highly recommend Shane AND Arctic Air.

Artic Air is the best AC company in town. They are responsive and reasonably priced. They provide excellent customer service and kept me in the loop through the whole process. The whole install of my new AC unit was quick easy and professional. I wouldn’t hesitate to use them again for any of my heat and AC needs.