On Time Experts

When I first called I was greeted and my questions were answered. I was not rushed or blown off. The technicians arrived on time, were professional, respected my property by wearing shoe covers, explained everything thing to me and friendly. I will definitely use them again!

Jerad L. showed up on time and was professional, honest, and very informative regarding the service. I didn’t feel like I was being up-sold or pressured to buy anything. He even offered to bring my recycle trash bin up to the house from the curb which totally blew my mind. Great job and I’m an OTE client for life.

Joey and Lance were amazing. They were extremely friendly, knowledgeable, and helpful. I truly felt that they had my best interests in mind. Working with them confirmed that I had chosen the right AC company to have a membership with.

Andrew and Austin are top notch. We are having a huge plumbing job done and we had lots of questions. All of our questions were answered in detail. They were prompt, courteous, and very empathetic. Andrew follows up every step of the way. I highly recommend Andrew, Austin and On Time Experts.

Chase Cross did a Complete AC + Furnace Tune up/ Cleaning for two separate properties. He was very informative and polite. The work he did was thorough. And he gave good suggestions for additional preventative maintenance we could be doing to preserve our a/c systems. Based on his work, we signed up for the Front of the Line Benefits membership for both properties.

I am so thankful my friend recommended On Time to me. From the time the technician’s arrived, throughout the repairs and their departure, the service was excellent! Very informative and thorough in showing me why my units were not working properly. Thanks On Time! I will be paying it forward!

My AC went out and On Time came out within 3 hours to look at it. Joey did a great job explaining what was wrong and what my options were to get back up and running. Joey was polite and thorough, his expertise was greatly appreciated!

What a great company! We called On Time Experts for the first time yesterday and we were so impressed. From the personal attention the receptionist gave us, to the integrity of the business philosophies (no up sale, a great service contract, and fantastic warranty policy), we absolutely loved them. What was most remarkable was the technician, Jose Gonzalez. His knowledge and expertise of our unit and ability to diagnose the problem, all the while explaining everything to us, was just what we needed! He had the most amazing attitude and such a great personality, we felt very fortunate to have had him show up at our door! This will be our HVAC repair company from now on! Oh, and BTW, they WERE on time!

Jonathan is a great representative for the company. He patiently overcame difficulties throughout the repair and thoroughly explained the situation and next steps.
Scheduling is easy online and includes follow-up calls.

Been a loyal customer for about seven years, but customer service has gone downhill and it is time to move on. They have started being late and/or just not showing up for appointments. Most recently, I had an appointment with them and rearranged my work schedule so that I could be there for it. After I waited around my house for the appointment window, they called to tell me they weren't coming out and the next available appointment was over a month away. I took it and once again rearranged my work schedule so that I could be there. I once again waited for them to come but could not wait all day. They showed up after the appointment window and charged my wife more than they have ever charged me for a pan treatment. I e-mailed them to express my concerns with them blowing off appointments and not being on time, but they never responded (after e-mailing them, I waited about a month before posting this). Really upsetting as they used to be extremely reliable and made things right whenever there were issues. But they just don't seem to care as much anymore.