Milestone Electric, Air, & Plumbing

Exceptional customer service. The Service Rep was extremely knowledgeable and very professional. I was so pleased with the quality of service I received that I told everyone about my visit. I hope my friends and family chose Milestone. I’m not sure if all customers receive the same level of service I received but if they do this company training and hiring programs are excellent. I will not search for an electrician in the future. I will call Milestone and ask for the same gentlemen that came to my rescue. Exceptional customer service!

I had a slab leak. Milestone sent a technician to evaluate the issue on a Friday. The technician (Austin) stayed until 7:30 in the evening to finish the evaluation. He then got a team out on Saturday to dig a tunnel to the leak. By Monday another team spent the entire day installing a valve to control water flow and fixed the leak. This work was done in 100 degree heat. Incredible effort by all involved.

We are a new customer of Milestone and I’m glad we decided to use them. The techs are very knowledgeable professional, and respectful. They don’t leave behind a mess and interacted with everyone in our home. Mason Taylor was awesome. He took care of our “warm” bedrooms and helped us really understand all recommendations without being pushy or slimy. Highly recommend Milestone and if I could have the same Tech even better.

Michael took the time to show me which Ring Video doorbells were available on Amazon at a fair price. He definitely gave us friendly, efficient and quality service. Also a special mention to Tracey who always answers my calls with grace. They both are hard workers who are assets to Milestone Security!

Not only did they go above and beyond with scheduling a same day appointment for an electrician when our ac went out, but Marco fully evaluated the issue (and misdiagnosis by a different company) AND called himself to get us scheduled for the earliest appointment available. The commitment to customer excellence is apparent and very much appreciated. From this day forward, we will not use anyone BUT Milestone as well as recommend them to all we know.

Scot Clark was very professional , knowledgeable & super friendly guy. He gave me a great price on work needing done. He went into deep detail on what I need to bring my home up to code. Awesome experience!

I got to admit I was pretty disappointed. My house is 2007 ft and by every calculator you can find it takes a 3.5 to 4 ton unit. Milestone tried telling me that my home takes a 5 ton when two other companies said it took a 4 ton. They quoted me a price of $22,000 and said they can get it down to $18,000 and change. I said well you're still higher than the other estimate that I have. They then said I guarantee that those other companies won't do a quality job like we do and you're paying for quality. The other companies offered the same installation where they use Airline cable for the unit in the Attic and it's on a chassis and they use Mastic sealing and all the same thing same components. I ended up finding a company not as well known for $8,000 less and variable speed on the HV and AC and they do all the things that Milestone said they only do and no one else does. They charged me $1,300 for a simple motor and fan to get my unit up and running when it went out which is crazy high.Motors don't cost that much and neither do the aluminum fans that to go with them. I don't normally like to do things like this but I feel it's necessary because they not only tried to bad mouth other companies they tried to tell me that I had to have this type of unit or better yet try to sell me something I knew I didn't need. I thought it was very curious that when you use the same mathematics or calculations to figure out what type of tonnage and unit you need that they were the only outliers. These bigger companies are pricing themselves out of the market and reaping the benefits of it. Or suggest you look to the smaller companies who aren't going to try to make it bigger profit and sell you what you need at a reasonable cost.

Once again the Milestone Team preformed with exceptional professional service this time it was plumbing. Zach Williams did an excellent job replacing an old shutoff valve and faucet.

We’re so pleased with Milestone and thankful we have them. They keep in touch with monthly services to ensure our units remain working well and last. James McCreary arrived today and was so kind and professional. He provided important detail of the services he would doing, and how long he expected it to take. He also took photos and videos of his work so we could see the health of our units and any areas that needed attention. If he hadn’t provided service today we most likely would have been in a situation where our unit would have gone out due to the increasingly high temperatures. Because of his diligent work and Milestones follow up we aren’t going to be put in that awful position of being without cool air in this Hot Texas heat. Thank you for taking such great care of us and we plan to ask for James for all our future appointments.

We also had an issue with our Disposal and Dewayne Wallace was our plumber. He took the time to show me what the issue was, fixed it and also showed me how I’ll be able to watch for any future issues proactively. I really appreciated the time he took to not only fix the issue, but help me with better understanding how to avoid future issues.
Thank you so much for going above and beyond with your service!

Had a service technician come out for our AC being out. Technician gave my wife a quote for $768 to fix a dual capacitor. As he was about to get started my wife told him she wanted to get me on the phone to explain what he was going to do. After he explained the situation, I asked him why a $20 item and 10 minutes of time was going to cost $768. I immediately knew that he had try to take advantage of my wife’s lack of knowledge. I told him that I also run a business. That you should definitely make a profit but this is crazy. I would have paid for $250 or $300 for that work even though it was simple. Needless to say, I told him to not touch the unit and I’ll get it taken care of somewhere else. I was pretty upset at the companies approach and mindset. I would recommend to always get multiple bids. I saved $600 getting it done somewhere else.